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Aids For Communicating With Hospitalized People?

Posted by kdawson on Sun Aug 19, 2007 07:03 AM
from the hawking's-computer dept.
charliezcc writes "My grandmother recently fell and broke two vertebrae (among other things) and is in the hospital while she recovers. Thankfully, she was not paralyzed and retains the use of her limbs. However, they have placed her on a respirator and she is virtually unable to communicate with us, so while we try to keep her company during her recovery, our company is reduced to mainly one-sided conversations. Asking her questions, even yes/no questions, is hard because of the neck brace — it turns into a guessing game and very quickly becomes frustrating for both parties. I'm a firm believer in the power of positive mental attitudes and to make her recovery a little better and I'd like to be able to facilitate two-sided conversations with her so she can keep positive. Keeping in mind that she does not have much technology experience, what would you suggest I utilize to ease the communication barrier? I remember seeing devices with a number of buttons that say whatever you program it to say, but I can't find these anymore. What other kind of devices are available?"
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  • by janrinok (846318) on Sunday August 19 2007, @07:08AM (#20284933)
    I sympathise with your problem and wish your grandmother well. But try to get her to blink rather than nod her head. It is used quite frequently in cases such as this. I'm not trying to be rude, nor to sidetrack your question, but while you are doing your research it will enable limited 2 way conversation.
  • by thornomad (1095985) on Sunday August 19 2007, @07:09AM (#20284941)
    If she can move her hands you can setup a type of "communication board" -- the simplest of these can be words written on a piece of paper/cardboard. If she is able to point to them then she can communicate in a limited way. You can have one for basic needs and another for spelling words. That is the less technological version of what some people use (and I can't remember what it is called) that let's someone touch a screen that, in turn, speaks for them. A quick search and I find stuff like this [bindependent.com]. I'm sure there is more -- better -- out there. Good luck. That isn't easy.
  • Bed Time (Score:4, Funny)

    by Knunov (158076) <eat@my.ass> on Sunday August 19 2007, @07:13AM (#20284953) Homepage
    Time to go to sleep. When I read the headline I thought, "Yeesh, that's a pretty harsh punishment for commuting with hospitalized people. And why do people in the hospital need to be sharing a car, anyway?"
  • you could try these (Score:4, Informative)

    by EricMB20 (1144673) on Sunday August 19 2007, @07:14AM (#20284959)
    i've used these products in the past with children with special needs - they're great communication tools - a bit expensive - but good - you can rent them weekly as well so that might be a plus - good luck! http://www.dynavoxtech.com/ [dynavoxtech.com]
  • eLocutor (Score:3, Informative)

    by uss_valiant (760602) on Sunday August 19 2007, @07:20AM (#20284979) Homepage
    For the extreme case there's eLocutor [holisticit.com]. It was designed for Stephen Hawking who can only push a single button. But it also has a mode for users that can control arrow keys in addition to a single button.
    I don't know the field at all and I don't know eLocutor but from an article. Maybe it has a huge learning curve and is thus inappropriate as a short-term solution.
  • by QuickFox (311231) on Sunday August 19 2007, @07:21AM (#20284983)
    She probably shouldn't nod and shake her head to signal yes and no, as that may strain her spine. Propose some other signal. The easiest of all is probably that she make the same movements with her fist that she would otherwise make with her head, imitating nod and head-shake with her fist.

    Or better, give her a chart of the Sign Language Alphabet [wikipedia.org]. With that she can say anything, if she and her listener both have enough patience. With that she could sign "Y" for yes and "N" for no, and in many cases choose among alternatives with just an initial letter.
  • by Anonymous Coward
    The easist solution is a whiteboard. They make them small enough to hold in one hand.

    Here's the catch though. If she's on a respirator, she's under some level of sedation. She might be pretty awake and all, but she's unlikely to remember much (if anything) while she's on the respirator. (Respirator's are not fun to the body)
  • by fishdan (569872) on Sunday August 19 2007, @07:31AM (#20285019) Homepage Journal

    I used to be a Sp.Ed teacher working with severe autistics (which has really made me a great member of a dev team). I had many students who could communicate, but did not have the fine motor skills to speak. High tech is sometimes more than you need. I know you're willing to spend whatever it takes for your grandmother, but in this case, a little time investment may be wiser than a cash investment.

    My first suggestion is American Sign Language [wikipedia.org] With a minimal amount of effort you can be communicating simply, and there's no reason to not spend more time learning more and stepping up to high end communication. I find ASL so useful that I've taught it to my friends for communication in loud bars, silent communication in meetings, secret messages we wish to pass in a room full of people, etc.

    In terms of full fledged speakers, since you are not looking for a permanent solution, I'd recommend just using a OSX notebook. Open up the terminal, and type 'say hello world' You get the hang of it really quickly. On the windows side, Read Please [readplease.com] is quite competent, and has a 30 day free trial period. Plus there is probably wifi in the hospital...

    If you don't have a laptop that she can use, I would suggested printed boards. The 800 lbs gorilla in the field is Mayer-Johnson [mayer-johnson.com]. Look around their products and see if maybe you can get away with something like their Picture Exchange Communication System [mayer-johnson.com]. Essentially they are cards with pictures on them that can be used for communication. It's not a great system for an adult, but if you need something temporary it's only $179.

    I wish your Grandmother a speedy recovery.

    • Re: (Score:2, Informative)

      An alternative to OS X (or, at least, an OS independent solution) for text to speech is to use Emacs.

      Seriously.

      Take a look at EmacsSpeak [cornell.edu], which handles text to speech (as well as speech to text).

      Having said that, if nodding and shaking her head are too much; I doubt typing will be an option either. I think one of the lower tech solutions are more likely to be useful. Good luck!

  • If I was hospitalized, on a ventilator but with use of my limbs then I'd want a laptop balanced on my stomach - I can touchtype and wouldn't even need to look at the keyboard.

    For those who can't do this, they have systems out there that allow you to spell words just by looking at the letters and blinking, which then convert to speech.

  • Low-tech solutions sometimes are the best... What about a small piece of whiteboard or the paper/cardboard idea mentioned before?

    Other ideas include an Ouija board.

  • Read to her? (Score:5, Insightful)

    by beadfulthings (975812) on Sunday August 19 2007, @07:52AM (#20285131) Journal
    If your grandmother is stuck on her back, and it sounds like she is, she might enjoy an occasional reading session--not too lengthy, though. Check at home. Does she subscribe to any particular magazines or to the newspaper? Chances are she's missing those. Any particular authors she enjoys? Something lightweight in her favorite genre (mystery, sci-fi, thriller, classics whatever) might be enjoyable. Religious? Bible or other scripture might be wanted. Of course you can get audiobooks of all sorts, but the actual presence of somebody she loves, who cares enough to take time with her, is a good medicine in and of itself. Check with the occupational therapy folks regarding the boards they have for communicating needs/wants.
  • by Tsu Dho Nimh (663417) <abacaxi@hot m a i l .com> on Sunday August 19 2007, @08:17AM (#20285241)
    A small whiteboard and marker pen
    Pen and paper

    There's no need to go any higher-tech than that, because you would have to teach her how to use the device instead of using her existing knowledge of how to write.

  • Just for trying to talk to them? That's a bit harsh!
  • Low Tech (Score:4, Insightful)

    by sakusha (441986) on Sunday August 19 2007, @08:49AM (#20285391)
    This problem requires a low tech solution. And fortunately, this is a problem that has a lot of practical solutions, derived from years of experience dealing with hospitalized, incapacitated patients. I used these to help take care of my mom, she was unable to talk.

    Consult your hospital, they often have little message boards. There are some that have a little flip chart at the top, divided into functional categories like "I feel.. (sleepy, nauseous, good, thirsty etc.)" I want (water, pain meds, bedpan, etc.)" and then it has an alphabet at the bottom to spell out words that aren't on the chart, along with a list of common words so she doesn't have to spell them out (it, and, the, etc.).

    If she can write, I recommend a "Magna-Doodle" pad. Very easy to use, clears with a push of the lever, designed for little kids so it's easy to use even for someone weak and incapacitated. Get a big Magna-doodle pad, that makes it easier to write long messages, or write big if you have poor motor control.
    • Re: (Score:3, Interesting)

      I second the recommendation for a Magna Doodle if she can write. We got my mother a large one after her 2nd surgery to treat cancer because she was unable to talk. It really worked out well, especially when she was weak because she could rest it on her lap or the small table attached to the bed. You can give it to kids when it is no longer needed and let them enjoy it then.
  • All will depnd on her ability to do anything. Asuming she can use her hands, you could connect this keyboard [notestation.com] to a portable. The portable only needs to run some sort of simple editor wiith a huge font, so she can read it easily.

    If you want a solution, you need to give more infor on her ability.
  • Paper and pencil? (Score:3, Insightful)

    by kbahey (102895) on Sunday August 19 2007, @09:17AM (#20285525) Homepage
    First, hope she gets well soon.

    Why must hi-tech be the answer?

    Why not use paper and pencil?

    Are her hands free? She can gesture yes and no in a way that you can tell her to.
    • by Jah-Wren Ryel (80510) on Sunday August 19 2007, @01:41PM (#20287105)

      Why must hi-tech be the answer?
      Because this is slashdot.org.

      Low tech is handled by luddite.org.
      • hmm ... ok ... /me visits luddite.org

        Ummm, seems like it has no content, parked domain...

        Joking aside ...

        His Grandma is not tech savvy, nor in a position to learn tech stuff in that situation. So the path of least resistance is to use low tech ...
  • After my father's hear surgery many years ago he was intubated and couldn't communicate. I quickly drew up a chart of all the letters, numerals and "YES" and "NO". He spelled out "SEDATIVE".

    People were impressed with it, but it's bloody obvious.
  • Keeping in mind that she does not have much technology experience, what would you suggest I utilize to ease the communication barrier? I remember seeing devices with a number of buttons that say whatever you program it to say, but I can't find these anymore. What other kind of devices are available?

    Please accept my heart-felt best wishes for your grandmother's speedy recovery. (My mom was on a respirator for a couple weeks and it was difficult.) I also commend you for being pro-active about trying to find ways to help her.

    As a card-carrying nerd, I immediately thought of high-tech solutions to the problem of my Mom's inability to talk. It bothered her and I wanted to find a way so she could TALK. As I ran through one possibility after another, I found that elegance and complexity is not necess

  • If she can flash her eyelids, wiggle a finger, or stick out her tongue to indicate yes or no, go with it. Putting technology here will only make it worse. How would you "tech support" something like that? Tech will be foreign to her (as it it to MY mom who's in a nursing home) and you just need to keep it simple.

    Now long term, it's possible to do something tying muscle-control to a light, for example, but where you are now, keep it simple. She's hurting and feeling out of control.

    And good luck to her!
  • This is exactly what I do for a living.

    Consider how long her recovery is expected to last. If she will be off the vent and speaking soon, you probably can make do with some low-tech solution or a stock laptop. A whiteboard and/or a cardboard alphabet and some immediately useful messages.

    If it is going to be a while (more than a couple weeks) insist that the speech therapist at the hospital see her. Insurance will pay for speech therapy if you go the "Communication allows for active participation in care

  • Our t86i allows us to set ringtones and once can set their own. The useful part is when you go to any phone number in the addressbook and assign a ringtone, you move the up/down button through the ringtones and they play the one the cursor is on.

    So, on a modern mobile phone, record your voice for YES and NO and label them so they show up in the top of the list. Then, practice making it play each ringtone with the up/down buttons and then show/teach your grandma how to touch the buttons to "talk".

    You can add
  • "Aids for communicating with hospitalized people"

    What a cruel and unusual punishment, and I thought communicating with hospitalized people was regarded as something desirable.
  • by dircha (893383) on Sunday August 19 2007, @02:14PM (#20287289)
    This is sort of like when some technology guys decides that if we can just get computers running Linux into sub-Saharan Africa, we'll save the world.

    If your grandmother is on a respirator, the last thing she needs is for someone to interrogate her. She's your grandmother, not a dying secret agent.

    Listen, just be with her where she can see you. Read a book. Hold her hand. Talk gently to her. Tell her that you're there. Tell her who is in the room with her. Tell her who is coming to see her. Tell her about news in the family. Tell her what your children have been up to.

    You know, things people have done for thousands of years to comfort their loved ones who have fallen ill?

    Turn off your ipod and your blackberry and think a little, man. Technology may not cause cancer, but apparently it has an affect on common sense.

    • Re: (Score:3, Insightful)

      > If your grandmother is on a respirator, the last thing she needs is for someone to interrogate her. She's your grandmother, not a dying secret agent.

      You sir have no idea what you are talking about. I had a close family member who was unable to communicate for weeks (among other disabilities). She said that was absolutely the worst part of her hospital experience.

      Talking to a person who wants to talk back is little comfort. Being unable to communicate is being in prison, solitary confinement, whether
  • Keep it low tech. You can give her a very bright laser pointer (or a telescopic antenna pointer if she is too shaky for a laser) with a wrist strap. A white board on the wall or tri-pod, with some markers so you and others can write common requests/demands/answers on it. A hospital may already have a printed wall chart exactly for this purpose.
  • I have an oral deaf friend (lipreads and speaks) who regularly interprets at her local hospital in this sort of scenario. I think she even did a research project on this topic.

    Depending on where you are, you might be able to find a non-professional who is willing to help out once in a while. The hospital's interpreter service might be a good place to start. If they don't have an explicit person with this skill sometimes oral interpreters are decent lipreaders. Note that I'm stressing "oral" - these are not

  • Not only can she communicate, she can savor the irony.
  • "What other kind of devices are available?"

    The ones on the end of her arms. Teach her (and you) American Sign Language. Prop up a page with the alphabet on it, and maybe a few one-handed, more useful signs (yes, no, etc.) and have at it. It's cheaper, it's easier to learn (compared to a non-techie trying to learn tech), and it's useful outside this particular need. Learning is good for older brains, and learning a language, with motor skills involved, sounds like excellent mental exercise to me.

    And imagine
    • It has to be a pen at least, and better one of those pressurised ones which can write under water (You never know).

       
      • by spineboy (22918) on Sunday August 19 2007, @09:52AM (#20285739) Journal
        Pencil and paper, or some type of pointing board with common phrases/questions/answers on it. Most hospitals will have both.

        As far as having his GRANDMOTHER learn any new technological choices, while in a hospital, sedated, on a ventilator, in a neck brace - FORGET IT. She's not gonna learn sign language easily, except yes/no. If she can't even write, because of medication/delirium/whatever, then she's not going to be able to learn new ways of communicating.

        Sounds like she's an old lady, and somewhat frail like many older people. Becoming intubated for a vertebrae fracture is not normal, so I think she probably has multiple medical problems (I'm a doctor).

        Stick to what she knows, and is comfortable - and she will do better with it.

        • Re: (Score:3, Interesting)

          I realize it's likely cost prohibitive, but from what I've seen of Mr (Dr, Sir?) Hawkings kit, the UI is very intuitive, especially for the portions where you're not trying to build a sentence (or a speech for that matter). You look at what you want to say and if you either blink or hover long enough the computer says it. It'd make yes/no I hurt, etc. questions a cakewalk.

          @ spineboy
          Assuming these are *not* cheap, how much is too much (IYHO) before a hospital would not buy them to have on hand in cases li
          • by wing03 (654457) on Sunday August 19 2007, @09:53PM (#20289753)
            "I realize it's likely cost prohibitive, but from what I've seen of Mr (Dr, Sir?) Hawkings kit, the UI is very intuitive, especially for the portions where you're not trying to build a sentence (or a speech for that matter). You look at what you want to say and if you either blink or hover long enough the computer says it. It'd make yes/no I hurt, etc. questions a cakewalk."

            It's called a Dynavox. http://www.dynavoxtech.com/ [dynavoxtech.com]

            IIRC, my wife who's in the field of speach therapy and augmentative communications, mentioned he uses a switch that measures muscle tension and a scanning keyboard/UI to pick and choose his words.

            Yes, they are expensive. They also need training to use as well as it needing training, setup and/or direction from a speach therapist to a caregiver in order to setup.

            For someone in a hospital, a communication board (8x10, 11x17 or whatever grid of organized pictures and letters) is more effective and simple. Most hospitals should have these to communicate basic needs like itchiness, pain, sensory answers a nurse of doctor would ask.

        • I was surprised that my local hospital couldn't come up with either while I had a stay there, unable to speak. I had done a great job shattering my jaw. In the ER I answered by holding up fingers, which was frustrating because I couldn't express much other than yes or no. It wasn't until several days after surgery that a nurse finally came up with a pen and notepad.

          If I was in pain or feeling nauseas or whatever, I could hit the call button but couldn't say anything. They'd have to come right away not k
    • Re: (Score:2, Funny)

      by Anonymous Coward
      >Paper and pencil?

      Listen, this is Slashdot. Stop being practical and start thinking like a wannabe nerd.

      Don't listen to him, Charliezcc! Here's what you have to do: First get a PDA - not a current one, mind you, but something old and preferably unpopular.

      Then, port Linux to it. You'll probably have to write the handwriting recognition software yourself, but no problem, right?

      Once done, it will be the ideal device to facilitate two-way conversation between you and your grandmother.

      Off you go! Shouldn't ta
    • Re:Paper and pencil? (Score:4, Informative)

      by mrbooze (49713) on Sunday August 19 2007, @10:46AM (#20286105)
      The hospital I worked in something like 15+ years ago had a supply of Magna Doodles. (I think that's what they were called, basically a toy that you could write on with a magnetic "pencil" and easily wipe off anything you wrote by sliding a level.)

      They kept a few around the ICU/CCU for patients that needed them to communicate. At the time I sort of assumed that most hospitals kept some sort of tools around for that purpose.

      • Re:Paper and pencil? (Score:5, Informative)

        by maxwells_deamon (221474) on Sunday August 19 2007, @12:24PM (#20286671) Homepage
        A magna doodle is the way to go if possible. Paper piles up very quickly.

        I had jaw surgery many years ago and went to the toy stores beforehand to get a couple of magic slates and they had just come out with the magna doodle so I bought one.

        After the surgery, at the start of each of the first 4 shifts a nurse would come into my room and see it and say "OMG where did you get this?" "Could I borrow it for the floor meeting, Please" It would go away for a half hour and then come back. They did lots of jaw surgeries on that floor and were very tired of papers laying everywhere.

        As I was wired shut for 7 weeks I even took it with me afterwards to shop and such.

        Just make sure you write her name on the frame so she gets it back.
    • have a TV or large monitor brought in with a mouse...

      Um...no. Don't bring a pickup truck-full of electronics into the hospital room. The nurses have enough to do without stumbling over cords from devices you brought from home. The original poster said that the patient was on a ventilator. There are probably already quite a few electronic medical devices in the patient's room. If you are thinking of bringing in something bigger than a laptop, check with the nurses on that unit first.

      Yes, I work in
    • Kudos for an original idea, but do you really expect some old grandmother, sedated, on a respirator, from a minor vertebral break, to learn Morse code? For a young person, it's a better idea, although limited, because not everyone knows Morse code. With pencil and paper, she can communicate with everyone.
      • Well, there are those of us who DO know the code. And the older you are, the more likely you'll know what it is and how to use it. Besides, I doubt you really have looked in to this, but a morse code keyer requires only very feeble movements to send a string of decently fast morse. It's probably faster than a paper and pencil. And computers can copy the results and display them on a screen.

        It's not as stupid as it sounds for the short term.
      • Learning morse takes a buttload of time. It's extremely abstract, and probably isn't going to be easily memorized by someone who's sedated. If she already knows morse, then I'd say it's more of an option.

        Alternatively, teach her a handful of ASL signs. "Yes" is a fist you nod. "No" is two fingers pinched against the thumb. Finger spelling resembles the written characters in many cases, so it shouldn't be a big burden to learn. Don't be afraid to invent signs - that's perfectly valid, especially wh