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Businesses

Comcast Training Materials Leaked 69

Posted by Soulskill
from the how-to-be-a-jerk-in-3-easy-steps dept.
WheezyJoe writes: The Verge reports on leaked training manuals from Comcast, which show how selling services is a required part of the job, even for employees doing tech support. The so-called "4S training material" explicitly states that 20 percent of a call center employee's rating for a given call is dependent on effectively selling the customer new Comcast services. "There are pages of materials on 'probing' customers to ferret out upsell opportunities, as well as on batting aside customer objections to being told they need to buy something. 'We can certainly look at other options, but you would lose which you mentioned was important to you,' the guide suggests clumsily saying to an angry customer who doesn't want to buy any more Comcast services." Images of the leaked documents are available on the Verge, making for fun reading.
The Almighty Buck

$125,000 Settlement Given To Man Arrested for Photographing NYPD 103

Posted by Soulskill
from the cheaper-than-a-trial dept.
mpicpp sends word of a $125,000 settlement for a man who was arrested for photographing members of the New York Police Department. On June 14th, 2012, the man was sitting in his car when he saw three African-American youths being stopped and frisked by police officers. He began taking pictures of the encounter, and after the police were done, he advised the youths to get the officers' badge numbers next time. When the officers heard him, they pulled him violently from his car and arrested him under a charge of disorderly conduct. The police allegedly deleted the pictures from his phone (PDF). Rather than go to trial, the city's lawyers decided a settlement was the best course of action.
Youtube

YouTube Music Subscription Details Leak 53

Posted by Soulskill
from the hitting-some-of-the-right-notes dept.
Several readers sent word that Android Police has leaked details about YouTube's upcoming subscription service, Music Key. The benefits for users will include ad-free music, offline playback, and audio-only streams. It's expected to cost $10 per month. "Of course, one of Music Key's major value propositions is that users will have access not just to official discographies, but to concert footage, covers, and remixes. Play Music already houses some remixes and covers, but YouTube as a platform is significantly more open and workable for derivative content — the platform is much easier to add content to, and user discoverability is substantially different from Play Music." Others note Google still has to negotiate terms with many independent musicians, who could subsequently see their work blocked if they aren't willing to play by Google's rules.
Microsoft

Ballmer Leaves Microsoft Board 99

Posted by Soulskill
from the retirement!-retirement!-retirement! dept.
jones_supa writes: After leaving his position as CEO of Microsoft a year ago, Steve Ballmer has still held a position as a member of the board of directors for the company. Now, he is leaving the board, explaining why in a letter to fresh Microsoft CEO Satya Nadella. "I have become very busy," Ballmer explains. "I see a combination of Clippers, civic contribution, teaching and study taking up a lot of time." Despite his departure, the former-CEO is still invested in the company's success, and he spent most of the letter encouraging Nadella and giving advice. Nadella shot back a supportive, equally optimistic response, promising that Microsoft will thrive in "the mobile-first, cloud-first world."
Open Source

At Home with Tim O'Reilly (Videos 1 and 2 of 6) 7

Posted by Roblimo
from the not-just-a-man-but-a-vital-force-behind-open-source dept.
Wikipedia says Tim O'Reilly "is the founder of O'Reilly Media (formerly O'Reilly & Associates) and a supporter of the free software and open source movements." And so he is. O'Reilly Media is also the company from which Make magazine and the assorted Maker Faires sprang, before spinning off into an ongoing presence of their own. (This year's Solid conference, as well as the confluence of hardware and software at OSCON demonstrate O'Reilly's ongoing interest in the world of makers, though.) O'Reilly has been a powerful force in technical book publishing, popularized the term Web 2.0, and has been at least a godfather to the open source movement. He's also an interesting person in general, even more so when he's hanging out at home than when he's on stage at a conference or doing a formal interview. That's why we were glad Timothy Lord was able to get hold of Tim O'Reilly via Hangout while he was in a relaxed mood in a no-pressure environment, happy to give detailed responses based on your questions, from small (everyday technology) to big (the Internet as "global brain").

We've run a few two-part videos, but this is the first time we've split one video into six parts -- with two running today, two tomorrow, and two Thursday. But then, how many people do we interview who have had as much of an effect on the nature of information transmission -- as opposed to just publishing -- as Tim O'Reilly? We don't know for sure, but there's a good chance that O'Reilly books are owned by more Slashdot readers than books from any other publisher. That alone makes Tim O'Reilly worth listening to for nearly an hour, total. (Alternate Video Links: Video 1 ~ Video 2; transcript below covers both videos.)
Announcements

Introducing Slashdot's New Build Section 29

Posted by timothy
from the show-us-your-basement dept.
Along with the rest of the mix that makes this site work, Slashdot has nearly two decades now of spotting and showing off interesting projects, inventions, technologies, and hobbies. Some of them are strictly personal, some are frankly commercial, and some are the fruits of ambitious organizations (or tiny teams) motivated by curiosity and passion (or even politics, or just plain fun). As outlined earlier, we've been gathering a lot of these into our new Build section; read on to learn a bit more about what that includes. (And watch out later today for the first part of our conversation with technology-inspiring Rennaisance Man Tim O'Reilly, and later in the week for answers to the questions you asked Bunnie Huang.)
Earth

Iceland's Seismic Activity: A Repeat Show for Atmospheric Ash? 63

Posted by timothy
from the orange-is-the-new-ash dept.
In 2010, ash spewed into the atmosphere by the volcano beneath Iceland's Eyjafjallajökull glacier grounded European air traffic for days (and, partially, for weeks). As reported by The Guardian, a series of similarly situated earthquakes may herald a similar ash-ejecting erruption, and the country has raised its volcano risk to its second-most-severe rating (orange). From the article: Iceland met office seismologist Martin Hensch said the risk of any disruptive ash cloud similar to the one in 2010 would depend on how high any ash would be thrown, how much there would be and how fine-grained it would be. Bardarbunga is Iceland's largest volcanic system, located under the ice cap of the Vatnajokull glacier in the southeast of Iceland. It is in a different range to Eyjafjallajokull. The met office said in a statement it measured the strongest earthquake in the region since 1996 early on Monday and it now had strong indications of ongoing magma movement. "As evidence of magma movement shallower than 10km implies increased potential of a volcanic eruption, the Bardarbunga aviation colour code has been changed to orange," it said. "Presently there are no signs of eruption, but it cannot be excluded that the current activity will result in an explosive subglacial eruption, leading to an outburst flood and ash emission." ... Hensch said the biggest risk in Iceland itself was from flood waves from any eruption under the glacier. He said the area of Iceland mainly at risk of flooding was mostly uninhabited but that roads in the area had been closed.
China

Why Chinese Hackers Would Want US Hospital Patient Data 149

Posted by timothy
from the makes-great-gift-wrapping-too dept.
itwbennett (1594911) writes In a follow-up to yesterday's story about the Chinese hackers who stole hospital data of 4.5 million patients, IDG News Service's Martyn Williams set out to learn why the data, which didn't include credit card information, was so valuable. The answer is depressingly simple: people without health insurance can potentially get treatment by using medical data of one of the hacking victims. John Halamka, chief information officer of the Beth Israel Deaconess Medical Center and chairman of the New England Healthcare Exchange Network, said a medical record can be worth between $50 and $250 to the right customer — many times more than the amount typically paid for a credit card number, or the cents paid for a user name and password. "If I am one of the 50 million Americans who are uninsured ... and I need a million-dollar heart transplant, for $250 I can get a complete medical record including insurance company details," he said.
The Media

News Aggregator Fark Adds Misogyny Ban 604

Posted by Unknown Lamer
from the here-we-go-again dept.
An anonymous reader writes The news aggregator Fark is ancient in dot com terms. Users submit news links to the privately run site and tear it — and each other — to pieces in the discussion threads. (Sound familiar?) While the site isn't as popular as during the early 2000s, the privately run discussion forum has continued and has its champions. site operator Drew Curtis announced today that Gifs, references, jokes and comments involving sexism will be deleted. "Adam Savage once described to me the problem this way: if the Internet was a dude, we'd all agree that dude has a serious problem with women. We've actually been tightening up moderation style along these lines for awhile now, but as of today, the FArQ will be updated with new rules reminding you all that we don't want to be the He Man Woman Hater's Club. This represents enough of a departure from pretty much how every other large internet community operates that I figure an announcement is necessary."

Given how bare-knuckled Fark can be, is it time? Overdue?
Blackberry

Blackberry Moves Non-Handset Divisions Into New Business Unit 86

Posted by Unknown Lamer
from the at-least-qnx-gets-to-live dept.
First time accepted submitter BarbaraHudson (3785311) writes The CBC is reporting that Blackberry has made preparations to abandon the phone market by spinning pieces of the business off into Blackberry Technology Solutions. From the article: "The unit ... includes QNX, the company that BlackBerry acquired and used to develop the operating system that became the platform for its new smartphones, and Certicom, a former independent Toronto-area company with advanced security software. BTS will also include BlackBerry's Project Ion, which is an application platform focused on machine-to-machine Internet technology, Paratek antenna tuning technology and about 44,000 patents." When you have less market share than Windows Phone, it's time to throw in the towel ... or as they say in the new "lets not admit we screwed up" vernacular, "pivot to take advantage of new opportunities."
The Almighty Buck

Women Founders Outpace Male Counterparts In Certain Types of Kickstarter Funding 97

Posted by samzenpus
from the gathering-the-cash dept.
Nerval's Lobster writes Women outpace men when it comes to raising money for technology projects through crowdfunding sites such as Kickstarter, according to a new study by researchers at New York University and the Wharton School at the University of Pennsylvania. Jason Greenberg (NYC) and Ethan Mollick (Wharton/UPenn) chose 1,250 Kickstarter projects in five categories: games and technology, where founders were predominantly male; film, with an even gender distribution; and fashion and children's books, both populated with more female founders and backers. They analyzed additional factors such as "industry typing" (a theory in which people 'often hold conscious or unconscious biases about what gender is the archetype employee in a particular occupation or industry') and restricted the data set by geography and how much money each Kickstarter project wanted (a project aiming for less than $5,000 may attract an inordinate percentage of family and friends as funders, skewing results). After crunching the data, they found that female founders of technology projects were more likely than males to achieve their Kickstarter goals, a finding that didn't extend to the other four categories. "It appears female backers are responsible for helping female founders succeed in specific industry categories that women backers generally disfavor," they theorized, adding a little later: "The value of crowdfunding is that it enables access to a pool of potential female backers particularly inclined to support women in industry categories in which they believe women to be underrepresented."
Earth

The Royal Society Proposes First Framework For Climate Engineering Experiments 146

Posted by samzenpus
from the we-can-make-it-better dept.
Jason Koebler writes The Royal Society of London, the world's oldest scientific publisher, has unveiled a proposal to create the first serious framework for future geoengineering experiments. It's a sign that what are still considered drastic and risky measures to combat climate change are drifting further into the purview of mainstream science. The scientific body has issued a call to create "an open and transparent review process that ensures such experiments have the necessary social license to operate."
The Internet

Plan Would Give Government Virtual Veto Over Internet Governance 61

Posted by samzenpus
from the changing-things-up dept.
An anonymous reader writes The debate over Internet governance for much of the past decade has often come down to a battle between ICANN and the United Nations. The reality has always been far more complicated. The U.S. still maintains contractual control over ICANN, while all governments exert considerable power within the ICANN model through the Governmental Advisory Committee (GAC). Now governments are looking for even more power, seeking a near-complete veto power of ICANN decisions.
Crime

WikiLeaks' Assange Hopes To Exit London Embassy "Soon" 287

Posted by samzenpus
from the leaving-the-building dept.
An anonymous reader writes Julian Assange has hosted a press conference in which he indicated he is soon about to leave the embassy of Ecuador in London. From the article: "WikiLeaks founder Julian Assange, who has spent over two years in Ecuador's London embassy to avoid a sex crimes inquiry in Sweden, said on Monday he planned to leave the building 'soon', but Britain signaled it would still arrest him if he tried. Assange made the surprise assertion during a news conference alongside Ecuador's Foreign Minister Ricardo Patino. But his spokesman played down the chances of an imminent departure, saying the British government would first need to revise its position and let him leave without arrest, something it has repeatedly refused to do.
Crime

Feds: Red Light Camera Firm Paid For Chicago Official's Car, Condo 114

Posted by samzenpus
from the red-light-red-light dept.
An anonymous reader writes "The former CEO of Redflex, a major red light camera vendor, and John Bills, former Managing Deputy Commissioner at the Department of Transportation, have been indicted on federal corruption charges stemming from a contract with the City of Chicago. According to the indictment, a friend of Bills was hired as a contractor and paid $2 million. Much of that money was then kicked back to Bills, who also got a Mercedes and a condominium via Redflex employees. The defendants are facing 23 counts including: mail fraud, wire fraud, and bribery. Each fraud count carries a maximum sentence of 20 years."
Earth

Fighting Invasive Fish With Forks and Knives 173

Posted by samzenpus
from the don't-forget-the-tartar dept.
An anonymous reader writes NPR commentator Bonny Wolf has a unique solution to battle the threat of invasive fish species in our waterways. She proposes we fight them with a knife, fork, and a few lemon wedges. From the article: "Take the northern snakehead, which has made its way into tributaries of the Chesapeake Bay. It competes with native species for food, and then eats the native species, not to mention the odd frog or bird, with its mouthful of sharp teeth. It's been called "Fishzilla." It breeds fast, has no natural predators and can grow to be 4 feet long. The northern snakehead hangs out in grassy shallows, making it hard to catch. But a couple of years ago, Maryland started promoting the snakehead as an eating fish. Its harvest has increased from zero to 5,000 pounds a year."
Space

No, a Huge Asteroid Is Not "Set To Wipe Out Life On Earth In 2880" 114

Posted by samzenpus
from the it's-the-end-of-the-world-or-not dept.
An anonymous reader writes "Phil Plait wants you to know that asteroid 1950 DA is very, very unlikely to hit the Earth in 2880, despite what you may have read. He writes: "As it happens, 1950 DA is what's called a 'near-Earth asteroid', because its orbit sometimes brings it relatively close to Earth. I'll note that I mean close on a cosmic scale. Looking over the next few decades, a typical pass is tens of millions of kilometers away, with some as close as five million kilometers — which is still more than ten times farther away than the Moon! Still, that's in our neighborhood, which is one of the reasons this asteroid is studied so well. It gets close enough that we can get a decent look at it when it passes. Can it impact the Earth? Yes, kindof. Right now, the orbit of the asteroid doesn't bring it close enough to hit us. But there are forces acting on asteroids over time that subtly change their orbits; one of them is called the YORP effect, a weak force that arises due to the way the asteroid spins and radiates away heat. The infrared photons it emits when it's warm carry away a teeny tiny bit of momentum, and they act pretty much like an incredibly low-thrust rocket. Over many years, this can change both the rotation of the asteroid as well as the shape of its orbit."
Facebook

Facebook Tests "Satire" Tag To Avoid Confusion On News Feed 131

Posted by samzenpus
from the I-can't-tell-up-from-down dept.
An anonymous reader writes "In an attempt to keep you from having to explain to your crazy relatives that despite what they read, Vice President Biden *didn't* get a grow light delivered to the White House under a fake name, Facebook is testing a "satire" tag on news feeds. A Facebook representative issued the following statement to Ars Technica: "We are running a small test which shows the text '[Satire]' in front of links to satirical articles in the related articles unit in News Feed. This is because we received feedback that people wanted a clearer way to distinguish satirical articles from others in these units."
Bitcoin

Are Altcoins Undermining Bitcoin's Credibility? 265

Posted by samzenpus
from the least-of-your-worries dept.
An anonymous reader writes The editor of a Bitcoin advocacy site believes the proliferation of altcoins (cryptocurrencies other than Bitcoin) is harming Bitcoin's long-term potential as an alternative to traditional currencies. Posting at BadBitcoin.org, a site that seeks to expose online scams that target Bitcoin users, the pseudonymous ViK compares altcoins, including the Internet meme inspired Dogecoin, to a pump-and-dump scheme where developers create their own version of the Bitcoin wallet and blockchain and then "pre-mine" or generate a significant number of cryptocurrency units before the altcoin's official release. Later, when their value has risen, the pre-mined altcoins are exchanged for Bitcoin or in some cases converted directly to cash. While critics of cryptocurrencies in general might find ViK's comments about the altcoin "tulip" mania ironic, the self-confessed Bitcoin fan is nevertheless calling for an altcoin boycott: "The easiest way to stop them is to not participate. We all know that they only have one purpose, and that is to make Bitcoin for the so called developers."
Shark

Scientists Record Quantum Behavior of Electrons Via Laser Lights 32

Posted by samzenpus
from the spinning-lasers dept.
An anonymous reader writes in with news about a breakthrough in recording quantum behavior in electrons. A group of researchers has said that they have come up with a new method to record and control electron behavior at the quantum mechanical level. The research team, headed by the scientists at the University of Chicago, used laser lights in ultra-fast pulses for the experiment. The laser light controlled the quantum state of electrons. It contained inside nanoscale defects in a diamond. The researchers observed changes in that electron over a time period. They focused on the quantum mechanical property of electrons known as spin. Lead author David Awschalom, a molecular engineering professor at a university in Chicago, said, "These defects have attracted great interest of the scientists over the past decade. They provide a test-bed system for developing semiconductor quantum bits as well as nanoscale sensors."

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