An anonymous reader writes "I'm one of the original founders of an open source company which offers a popular open source product (millions of downloads) targeted primarily to small businesses. We have been doing this for 10 years now and we fund the development of the open source product with the usual paid support services, custom development and addons, but over the last few years, we've noticed a troubling trend. Companies that have downloaded our product from one of the many free download sites have a question they want answered, so they call our support line. Once we politely explain the situation and that telephone support has a reasonable fee associated with it, more and more of them are becoming seriously irate, to the point of yelling, accusing us of fraud and/or scamming them. For some reason, they think a free product should have free telephone support as well, and if we don't offer free telephone support then it's not really a free product. These same people are then resorting to social media in an attempt to 'spread the word' with the same false accusations, which is starting to take its toll on our reviews, ratings, and in turn our bottom line. Does the Slashdot community have any suggestions on how we can reverse this trend? How do other open source companies handle similar situations?"
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First time accepted submitter Vorknkx writes "I work in a small ISP. Most of our customers have cable modems but some of them are using Canopy or Ubiquity products. To manage all that, we're using a number of programs and solutions not necessarily made for such a task that are kept up to date simply using copy and paste. We have an Access database for all our internet customers, an Excel document for our wireless users, The Dude to monitor every user and a custom-made web application to monitor traffic. Needless to say, we're starting to hit the limit and juggling between all these programs is a complete pain. Is there some kind of all-in-one solution that would allow us to eliminate all the copy and paste while keeping the same functionality?"
First time accepted submitter undulato writes "I've got an aging, fat PS3 with only a couple of games that I still play on it but three kids under 9 who love Skylanders, iPet, Lego whatever etc. We all watch movies on it and it has been pretty much the centre of our entertainment world for a few years now. I've already got a spare HDMI monitor we could use for a screen so my question is — should we go for a new console this Christmas? Just buy another controller or two and a new game or two for PS3 and be done? Or get the still pretty viable Xbox 360, or even plump for a cheap Wii or even a Wii U if we're feeling flush. What do you think?"
AngryDad writes "Today I received a baffling email from my hosting provider that said, 'We have a company-wide patching freeze and we will not be releasing patches to our customers who utilize the patching portal for the months of November and December.' This means that myself and all other customers of theirs who run Windows servers will have to live with several critical holes for at least two months. Is this common practice with mid-tier hosting providers? If so, may I ask Eastern-EU folks to please refrain from hacking my servers during the holiday season?"
An anonymous reader writes "The Register is reporting on how debate over diversity has managed to get a Ruby conference in the UK cancelled, as the speakers were 100% white male. The person running the conference, Chuck Hardy, said he 'was not prepared to put [himself] in the position of legal liability and cost ramifications if a sponsor were to pull out under social media strain.' He added, 'The ramifications of comments such as race and gender can have financial and legal consequences for the conference organizer. Raise these issues but allow the conference organizers the chance to highlight and act on these industry level issues. Accusation and slander is not a solution.' Should conferences embrace diversity from the start, or should they go forward even if the speakers are all of the same denomination? How far do we have to go to ensure we are diverse?"
skade88 writes "Everyone knows content is king. Many of us use Windows or OS X at home instead of Linux because the games we love just are not available on Linux. With Steam moving forward for a Linux launch, I would like to hear from the Slashdot community on this topic. What are the game(s) you cannot live without? If they were available in Linux would you be happy to run Linux instead of Windows or OS X?"
rjnagle writes "I'm an American lover of music who is interested in buying legally music from other countries. How do I know which CD/online music stores are legit and actually benefit the artist? I'm very cost-conscious and prefer indie music anyway, but the types of international music for sale on Amazon/iTunes tends to be from the bigger labels. Suppose I wanted to buy music from Pakistan/Ukraine/China/Brazil/Chad. What's the best way to identify which labels or online stories are authorized to sell them? Perhaps all I need is a list of the best known online music stores for each region (Yesasia.com, etc)."
smi.james.th writes "Here on Slashdot, the concept that older models of business need to be updated to keep with the times is often mentioned. A friend of mine owns a DVD rental store, and he often listens to potential customers walk out, saying that they'd rather download the movie, and not because his prices are unreasonable. With the local telco on a project to boost internet speeds, my friend feels as though the end is near for his livelihood. So, Slashdotters, I put it to you: What can a DVD store owner do to make his store more relevant? What services would you pay for at a DVD store?"
An anonymous reader writes "I just learned that Salesforce charges $3000 per year for 1GB of extra data storage. That puts it in line with hardware storage costs from about 1993. We've all heard of telcos and ISPs charging ridiculous rates per MB when limits are reached — what's the most ridiculous rate that you've heard?"
First time accepted submitter azadnama writes "Wikimedia Foundation, the organization behind Wikipedia, is aware of the fact the MediaWiki formatting syntax is a major obstacle for people's participation in writing on the site. To address this problem, the Foundation is developing VisualEditor—a web-based WYSIWYG interface for editing articles. It's supposed to be similar to a word processor, like LibreOffice, Microsoft Word, Pages, Google Docs, and others. And this is the time to ask: What did your word processor get wrong and how can Wikipedia's VisualEditor get it right?"
DeptofDepartments writes "With Kindles and ebooks on everyone's lips (sc. hands) nowadays, this might come as a surprise to some, but besides being a techie, I have also amassed quite a collection of actual books (mostly hardcover and first editions) in my personal library. I have always been reluctant to lend them out and the collection has grown so large now that it has become difficult to keep track of all of them. This is why I am looking for a modern solution to implement some professional-yet-still-home-sized library management. Ideally, this should include some cool features like RFID tags or NFC for keeping track of the books, finding and checking them out quickly, if I decide to lend one." For more on what DeptofDepartments is looking for, read on below.
stox writes "As many of you know, AT&T has implemented caps on DSL usage. When this was implemented, I started getting emails letting me know my usage as likely to exceed the cap. After consulting their Internet Usage web page, I felt the numbers just weren't right. With the help of Tomato on my router, I started measuring my usage, and ended up with numbers substantially below what AT&T was reporting on a day-to-day basis. Typically around 20-30% less. By the way, this usage is the sum of inbound and outbound. At this point, I decided to contact AT&T support to determine what exactly they were defining as usage, as their web pages never really define it. Boy, did I get a surprise. After several calls, they finally told me they consider the methodology by which they calculate bandwidth usage to be proprietary. Yes, you read that right; it's a secret. They left me with the option to contact their executive offices via snail mail. Email was not an option. So, I bring my questions to you, all-knowing Slashdotters: are there any laws that require AT&T to divulge how they are calculating data usage? Should I contact my state's commerce commission or the FCC to attempt to get an answer to this?"
First time accepted submitter justthinkit writes "I have a number of applications that will not run on 64-bit Windows, but I would like to gain the benefits (most better caching) of having more than 4GB of RAM. Am I stuck with these Windows operating systems? And why is Windows Server 2008 Datacenter and Enterprise not included on that page? Should I go with a Linux or Win 7/8 system, and run a VM of Windows XP? Is this a solved problem or a lost cause?"
First time accepted submitter DustyMurray writes "I am considering adding forums to my website, and am just getting confused by all the options. My first reaction is always DIY. You get better website integration, and it looks and feels 100% how you want it to look and feel. However looking at things like phpBB and Vanilla forums, I will be hard pressed to build a better user experience in a reasonable amount of time. Also these out-of-the-box solutions seem to be shouting 'Easy to integrate with your website.' So, considering this, how easy are these ready build forums really to integrate? I want to be able to insert stuff on certain pages, so it's not either the forums, or my site... It must be a mix. I do not want a second login system on my site. And last but not least, I definitely don't want to have this typical generic look that most forums sport. Can all that be delivered with the out-of-the-box forums that exist today? Which one is the most flexible regarding these wishes?"
ctrahey writes "Many of us disregard the impact of our titles on various aspects of our lives, both professional and otherwise. Perhaps it's appropriate to ask two questions about the difference between a couple titles familiar to the Slashdot community: Developer vs Software Engineer. What are the factors to consider in the appropriate use of the titles? And (more interesting to me), what influence might the use of these titles have on the written code? Have you observed a difference in attitudes, priorities, or outlooks in talent as a corollary to their titles?"