Ask Slashdot: How Long Do We Give an Online Service To Fix Issues? 113
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by
Soulskill
from the as-long-as-it-takes-to-write-an-angry-email dept.
from the as-long-as-it-takes-to-write-an-angry-email dept.
ncc189 writes "The Funimation Roku channel has been basically unusable during primetime for about a month now. With very little feedback from the company and no improvements to the service at all, I canceled my account. My question to Slashdot users is: how long do you give a service to fix issues before you cancel the service, and how much leeway do you give the service's representatives in communicating issue with us? It seems to me that a few days is more than enough in the internet age; 3+ weeks is beyond reason. How long do you think is fair for services like this?"