"The primary target of this is the corporate end user. I have been asked to provide reasons to the MD of the company that would qualify savings and improvements in KPI (key performance indicator) and SL's (service levels) and to justify why the initial expense would prove to be an overall savings in the long run. Things along the line of reduced problem resolution time, faster response, increased technician productivity and the like have already been considered. I am sure that there are many more reasons out there for a remote administration tool/service being more practical, cost effective and generally better than the standard phone based support most corporates employ."
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