What to do when your registrar (NSI) ignores you? 333
Frustrated Webmaster writes "For the past two days, I've been trying to make modifications on a domain name I registered through NSI/Verisign. The problem is, they refuse to accept changes through email, and their login system is apparently broken. What are my options? How do I transfer the domain away from NSI if I can't even login to their system?" CD: When I heard that NSI was going to go through yet another interface change, I moved the domains that mattered to me to another registrar. For what it is worth, I can totally reccomend EasyDNS.
Comment removed (Score:2, Insightful)
Stargate Inc. (Score:3, Insightful)
I've had nothing but troubles with NSI.
First: The application, they gave me a customer #, a login and a password... few days later, I couldn't log back in the account to see if my application passed, if my domain was accepted or if my company credit card was billed (although I could see it from the receipt generated by the CC company).
Second: Tech support, forget about their email reply, they NEVER reply
Third: I went online with their chatroom stuff, I thought "hey that's a good service" (I hate using the phone), finally they answer your question, it makes sense (I asked why my account wasn't working, they replied they didn't have an account or domain under what I registered, but if I check the neulevel whois database, I'm there (?) , so they told me they would send a password back within a day... of course it never happened).
After a week, I went back to check with them what was happening with the BIZ domain, they told me they didn't have my account and no record of me applying... funny, my credit card does!
I asked what the Fsck was going on, how come I couldn't access my
This brings me to stargate Inc, saw them by a pure coincidence, guess what? 8$/domain when you register at least 2... you get: Email fowarding, static web page, unlimited DNS/NS changing with a nice configuration toolbox, *FAST* service, *FAST* confirmation, heck, Why are companies like NSI still around when you get that kind of royal treatment for a mere 8$??? I was really shocked (and still pissed at NSI). If you can't carry a buisness, let the others do it, we don't have to pay for their incompetence nor the fact that their tech support people don't even know the earth is round yet (so imagine anything having to do with your account).
Anyways, thanks for bringing this up, I almost forgot about it, I'll ask stargate if they can transfer the authorization, and if I'm lucky, maybe I'll be able to actually USE that domain before it expires and I have to renew it...
I don't know about you guys, but they claim software piracy costs BILLIONS per year, but calculare how much is lost in time wasted if we calculate 1-2 hours a week per IT administrator such as myself times the amount of companies that went thru NSI. 35$/yr for a domain might be cheap for corporate usage, but 2 hours/week to fix domain issues and bouncing paperwork around adds to quite a lot, this could almost be worth a class action suit, maybe the management would wake up.
Ripp-a me off-a! (Score:2, Insightful)
This incident has actually inspired my client to get into the registrar business. He figures he should have no shortage of rebounding disgruntled NSI customers available for the taking.
Personally, I recommended that my client fax a copy of his credit receipt to NSI and formally dispute their ripping him off, but the invoices weren't available, and it would have only been more customers and email lost if he had taken the time to get them.
niko
Re:Just Typical Shenanigans (Score:3, Insightful)
Re:Lumber Cartel (tinlc) aproved registrars (Score:3, Insightful)
Did you ask them about the spams *they* sent? I mean, you can trace it all the way back to Dotster or Verisign or Joker.com. That's what I'm meaning. Reselling's been a tired issue that makes money walk instantly.
Re:Another NSI sob story... (Score:2, Insightful)
When you were in the process of transferring, did you call them every day and ask why it hadn't been transferred yet? Did you ask them what the exact reasons were? Did you talk to that person's supervisor to get answers? Did you talk to his/her supervisor to get more answers?
What were all the specifics of your "attempt" to transfer?
Re:what about joker (Score:3, Insightful)