Who is the Best Registrar? (take 2)

cardozo asks: "Since my registrar recently did a bad customer service job with me, and their site wasn't all that easy to use, I'm in the market for a new registrar. Slashdot has responded to this question in the distant past, but the world has changed since Feb 2000!. Price is important, but customer service is too. Features are less important to me, but I can imagine that having email forwarding, etc. would be nice. So who do you think is the best registrar?"

Re:godaddy.com

[Neon Spiral Injector]

I've used GoDaddy since I found them to be the cheapest, not expecting much support, but I don't need help, so it wasn't a big deal.

Finally the three domains I had registed with Network Solutions (when there was no other option), came up for renewal. I figured I'd transfer them to GoDaddy since that is where my other domains were. The first two transfered over fine, but the .org didn't show up.

I waited a day, still no .org. There was a phone number in the e-mail I got confirming the transfer. So I figured rather than try a back-and-forth in e-mail, I'd just see if I could get a hold of someone on the phone. I was so surprized to get a live human with no hold time. He pulled up my account quicking, saw the .org had gotten stuck somehow in the transfer process, moved it on manually, and I had my transfer complete.

Sure things don't always go right with any company. I think one of the measures of a good company is how they handle things when they doesn't work the first time. I'd still probably be e-mailing Verisign today, if the transfer was going the other way.

Re:register.com

[Atomic_Furball]

Register.com has, hands down, the best support I've ever dealt with. They're easy to deal with, knowledgeable and a prompt to take care of any problems I have. They'll even call me before my domains expire if I haven't renewed yet, to be sure that I'm aware that the expiration is approaching. Maybe that's a sales tactic, but it's also pretty helpful when you're managing a large number of domains. Their online management tools are easy to use and work well too (unlike the other registrars I've used).
I've used some of the cheaper registrars and they've all had awful (and slow) support, lots of screwups, etc. You get what you pay for, and I'm happy to pay an extra couple of bucks a year to get the kind of support Register.com has. They're the only one I'll use.