from the cutting-the-red-tape-around-your-hardware dept.
trifster asks: "At this year's Comdex I purchased a BuslinkUSB 2.0 Cardbus adapter for my laptop. It was a good price and a partial impulse purchase, however it was defective out of the box. Before Christmas 2003, I set it back via Buslink's RMA process. It will be 2 months tomorrow, and I have not received my replacement nor have the 3 phone calls or 4 emails been addressed. What can one consumer do when he is on the East Coast and his hardware is held hostage on the West Coast? What have your experiences been in resolving these support SNAFUs?"
And it should be the law: If you use the word `paradigm' without knowing
what the dictionary says it means, you go to jail. No exceptions.
-- David Jones