Computer OEM and International Support? 13
greywar asks: "Currently I deal with a OEM [name withheld since this is not a trashing, but rather a request for advice] that has literally wasted over $1000 of my company's time just to arrange a repair on a $5 fan on a computer in Malaysia. I mistakenly used this OEM based on a PAST history of good support. What OEM is providing the best international computer warranty repair service these days?"
"The mistakes my current OEM have made include, but certainly are not limited to:
- Transferring a service tag incorrectly
- Refusing to repair the computer without the tag-even if we offered to simply pay for it.
- Long hold times.
- Saying they would repair it then losing the information.
- Claiming that when they said they would repair it they were mistaken.
- Telling us they could sell us the part.....if we waited 15 days.
- Blaming us for the tag transfer-where it appears we labeled it chemical use [I find this hard to believe], and the transfer team asked for clarification from the OEM's internal tag transfer team-who never replied and then were told the tag transfer was canceled, and then never telling us about either communication!
- Sending us the wrong computer systems....repeatedly."
Dell... (Score:2)
Re:Dell... (Score:3, Insightful)
And yes, I hate Dell too, using a work-issued laptop. I swear, by the time I was done getting it fixed, there were enough replaced parts to build three new systems.
Their servers though, if you're on the right contract, rock mightily. You pay through the nose, but...
Re:Dell... (Score:2)
Re:Dell... (Score:3, Funny)
It has taken 3 calls (and 1 hr per call) to dell tech support to get a "fixed bay" dvd drive replacemnet sent out to me.
The first 2 drives shipped out were modular.
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One glorious afternoon, the left hin
Re:Dell... (Score:2)
The replacement drive they sent me was a hitachi.
The last guy wasn't perfect, but far better than the previous 2.
-Grump
Re:Dell... (Score:2)
Re:Dell... (Score:2)
I need to call about my audio jack. Its having problems. My friend has a similar model with problems with his jack too.
So might as well kill 2 birds with 1 call.
Only thing I'm impressed with dell tech support is when i had a tech in my apt.
-Grump
Re:Dell... (Score:2)
What happens with them is, Dell overnights replacement parts to them, and ONLY those replacement parts, as determined by their crack team of phone technical support reps. They have zero latitude in what they can and can
Perhaps a local site is good? (Score:2)
Also, why waste $1000 on a $5 part? Reminds me of the Johnny Cash song.... "paid ten dollars for a ten cent hat"
Service contractors (Score:2)
Intel (Score:2)
Your company money and time? (Score:1)