However, when the sales agent knew my address before I gave it to her, and the customer service guy I called later knew my Social Security number, although I had not yet provided it, it was clear Roadrunner had not purged my data when I had closed the old account, including user ID and password. Their agents were seeing that data displayed on their screens. And, checking what I thought were long-dead Roadrunner email accounts, I saw they'd been left open and active, with hundreds of messages piling up.
I've spoken with my local Roadrunner office and written their national office, asking about their policy on purging personal data when a customer drops an account, and, if it isn't purged, how they use that data. To be fair, both queries were made over the weekend and I'm waiting for responses."