A Cox Internet Email Outage?

A Cox Internet Email Outage? 52

Posted by Cliff on Monday May 24, 2004 @06:36PM from the if-they-won't-tell-you dept.

notthere asks: "In Florida, Cox High Speed Internet (the home service) has been having problems with out-of-network emails for almost a week, since that is the date on the latest piece of email in my Inbox. I contacted Cox tech support this morning. The first responder read a statement to the effect that 'there were some problems, and they do not know when the problems will be fixed.' When I complained and demanded some clear explanation of what the problem was and when the service would resume, she said 'Cox HSI is an entertainment service, so we do not guarantee service. If you want to talk to our people in the business division, I'll be glad to give you their phone number.' I then asked to talk to a manager, who was certainly nicer (he apologized), but offered no answer or projection as to what the problem is and when it will be fixed. Interestingly, the Cox support web page reports no outages." If you use Cox's Internet service, have you recently had trouble connecting to your mail servers?