A Cox Internet Email Outage? 52
notthere asks: "In Florida, Cox High Speed Internet (the home service) has been having problems with out-of-network emails for almost a week, since that is the date on the latest piece
of email in my Inbox. I contacted Cox tech support this morning. The first responder read a statement to the effect that 'there were some problems, and they do not know when the problems will be fixed.' When I complained and demanded some clear explanation of what the problem was and when the service would resume, she said 'Cox HSI is an entertainment service, so we do not guarantee service. If you want to talk to our people in the business division, I'll be glad to give you their phone number.' I then asked to talk to a manager, who was certainly nicer (he apologized), but offered no answer or projection as to what the problem is and when it will be fixed. Interestingly, the Cox support web page reports no outages." If you use Cox's Internet service, have you recently had trouble connecting to your mail servers?
Re:Never heard of it (Score:2)
Cox. Cocks. Geddit?
WTF are you smoking? Cox == Cox Cable, one of the largest cable companies in North America.
Re:Never heard of it (Score:1, Offtopic)
And with a clever edit...
"WTF are you smoking? Cox..."
Normal Service (Score:2, Informative)
No problems in central (Score:5, Informative)
Re:No problems in central (Score:1)
The port 25 blocking really makes me mad. Cox cable internet is the only broadband I can get (well, other than satellite, hmmm... or SDSL @ $150/m ) and after having a business class DSL at my last residence being told how I can send traffic really bothers me. This is like giving everyone a speeding ticket as soon as they try to pull out of their driveway.
WTF? (Score:1, Flamebait)
Re:WTF? (Score:1)
Re:WTF? (Score:2)
It falls under 'stuff that matters'. If you're using Cox, or you're trying to get mail to somebody using Cox, then it's "news that matters". The nerd part is up to you.
Quitcherbitchen.
Re:WTF? (Score:1, Troll)
It's not useless to Cox subscribers.
"So has my eletricty. Where is my front page slashdot article?"
I seem to recall a headline story about the massive power outage in the North-eastern edge of the USA. Why? Because a significant chunk of Slashdotters out there were affected.
So, really, pipe down. Or, as you suggested, DEAL WITH IT.
Re:WTF? (Score:3, Insightful)
Re:WTF? (Score:2)
Deal with it.
Re:WTF? (Score:2, Funny)
Yeah you said that already. Very clever. What next, questioning of my sexual preference?
Re:WTF? (Score:1)
Must be pretty embarrasing that you can't follow your own advice. Is that why you are trying to be all diversionary here?
Re:WTF? (Score:3, Insightful)
50 million people losing power is significant. A guy not able to get his e-mail through a cable provider in Florida is not. I also recall tons of front page articles during the California rolling blackouts. If e-mail is that important to you then register your own domain and setup your own mail system.. or just use hotmail or ya
Re:WTF? (Score:1)
One guy in Florida who can't get his mail isn't news. One of the largest cable ISPs in the US having e-mail delays of one week is news.
They admitted it now (Score:5, Informative)
Looks like they use InterMail pop3 server (telnet pop.east.cox.net 110) and
smtp server
(telnet smtp.east.cox.net 25): 220 lakermmtao11.cox.net ESMTP server (InterMail vM.6.01.03.02 201-2131-111-104-
20040324) ready Mon, 24 May 2004 19:00:55 -0400
(was 4xx too busy a minute ago)
Intermail is/was produced/sold by Openwave
Intermail [openwave.com] is no longer available and support has been discontinued. For Openwave email products please visit our Email Mx page.
So, no support.
Indications [winnetmag.com] are that it runs on windows servers.
Draw your own conclusions
Sam
Interesting research (Score:2, Interesting)
Intermail was a software.com product. There were 2 versions: Intermail KX and Intermail MX. Post.Office was a totally different product, aimed at the "Exchange" market.
There was another company named phone.com that seriously mangled wireless applications such as a WAP proxy, MMS-C and other things that ended up being called MAG - Mobile Application Gateway.
The 2 companies merged (or bette
Charter has the same attitude (Score:2, Interesting)
They tout a 2meg (down only) connection, but you are luckey to see 1/4th of that.
They only provide mail service as an "extra."
Forget having any sort of Perl script, PHP, etc. on your web pages.
Their attitude seems to be that you pay for the bandwidth and bow at their feet for anything else they provide. Like Usenet, Mail, IRC, Web pages, etc.
Connections drop all
Re:Charter has the same attitude (Score:1)
Re:Charter has the same attitude (Score:1)
Re:Charter has the same attitude (Score:1)
I had a couple of issues with Speakeasy, but overall would go back in a second.
Re:Charter has the same attitude (Score:2)
How much does that cost per month!? That's phenomenal! Is that a business account or something?!
Re:Charter has the same attitude (Score:2)
I'm using Charter. I just downloaded a 27 MB file at 1.85 Mbs and I've seen faster downloads. It sounds like it's your local boneheads and not Charter as a whole. And no, I don't work for them.
Re:Charter has the same attitude (Score:2)
I had Verizon DSL and my DSLAM was hopelessly oversubscribed -- to make capacity it would drop individual TCP connections (seemingly chosen by round robin). So every once in awhile -- an image on a web page woudln't load or something. No big deal -- right? wrong... The longer you had a connection open the greater the chance it would be dropped. So if you played an online game for a few hours during the day the probability of being dropped converges on 100%.
Believe it or no
No, he's justs getting his MBA (Score:2)
A(lan) Cox [wikipedia.org] may be slow responding to email due to the fact that he is busy getting his MBA. I think the term is near completion, so he may be writing papers and whatnot. In the mean time you may wish to try this processor [alancoxonachip.com].
Taking a hit for the team. (Score:5, Informative)
The site you were looking for was NOT ask.slashdot.org, but DSL Reports [dslreports.com] (Cox HSI forums)
Thank you for your cooperation.
Cox is rarely honest (Score:3, Informative)
Their support "engineers" are typical of many minimum-wage call centers, absolutely useless beyond resetting the modem and verifing TCP/IP settings. When I found that I switched from Cox Business to Cox Residential simply by switching from my assigned static IP to DHCP, I was rather annoyed. How can they guarantee greater uptime for their business network if it all runs over the same hardware? I'm now a Cox Residential customer (I dislike the company, but DSL is not available in my area) and strongly advise against the business service.
Re:Cox is rarely honest (Score:2)
That's not really a good indication. While the connection to your house is (obviously) the same, the connection(s) your network traffic is going over once it gets past the first router could be very different - simply by changing the IP your machine has.
Re:Cox is rarely honest (Score:2)
Cox has been having email probs for a couple weeks (Score:1)
I asked for them to reissue (and they did after 3 emails, Amazon's CS is getting poorer, too) a week later and she still didn't get it.
My parents have been using Cox for a couple of years (Norman, OK) and I've been able to send them Amazon certs before.
When they checked their SPAM folder they didn't have anything from Amazon at all, but Amazon thinks it went both times.
When she called, my mother was told that they had a problem b
No Problem Here (Score:1)
Okay
-MrM
webmail.west.cox.net having 'ISSUES' as well (Score:1)
This affects a SIGNIFICANT amount of Cox's customers.
It's been a hot topic (Score:2)
Re:It's been a hot topic (Score:1)
Thats the basic problem of having a bottom line mentality, as opposed to a QOS mentality.
Technomage Hawke
re: A Cox Internet Email Outage? (Score:2, Informative)
actually, the current spate of problems dates back to 31 march of this year when they initiated 2 new "features":
1. anti-spam
2. anti-virus.
I have received some credit for my time in having to deal with this (to the tune of 1/3rd of my monthly internet services for the reason: poor QOS).
The biggest problem in all of this: I cannot use anyone elses smtp server based e-mail because cox (in their infinite wisdom) has blocked all access to port 25 except for that which is directed to their e-mail servers.
Re: A Cox Internet Email Outage? (Score:1)
east is intermittently down (Score:2)
What outage? (Score:2)
Nope. (Score:2)
Outgoing broken in RI also (Score:1)
Connectivity great in San Diego, Email spotty (Score:2)
Lots of people out there seem to have had connectivity issues with them, but I have to say I've been very impressed with the speed/reliability here in San Diego. I've had Cox now at four different locations (two apartments and two houses) since 1997 (@Home) and haven't had any major problems.
I'm currently peaking at around 3Mbps downstream (256k up -- boo) and haven't had any downtime at all in the last year (that I've been aware of). My last apartment had about 3 days of downtime in 15 months.
Their email