How Would You Document Your Job? 50
Q3vi1 asks: "As an support technician, there are several things I've learned about the environment I work in that would be difficult to find out without hours of research. Now I'm going to be moving and that means getting a new job. Before I do, I'd like to leave behind some of this information for the person who will replace me. How does one document all the details in an efficient manner for the next tech?"
And the real answer (Score:5, Interesting)
Make a document with headings about each part of the company you know about (Departments, Management, Placing 1-900 Calls Unnoticed, etc.) and then, very simply, just talk about it. Such as:
Departments
Accounting tends to only make itself known when you need something critical and then they cry wolf. When this happens contact their manager, Foo B. Baz, and let him know what's happening. He'll kick someone's ass and get the PO through.
Sales lies. Repeatedly. If one of them calls you with the customer already on the line (and they will) and says something to the order of "we do X, right? Of course we do!" talk over him and explain why he's an idiot. With the customer there. It will be the last time that particular person calls you like that. Sales management will harass you, but just refer him to your manager and move on.
And so on, and so forth. Just a simple heading/topic document. Print it up and leave it in a drawer somewhere the next sucker will see it.