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Ask Slashdot: How Should Sony Compensate PSN Users? 386

Posted by timothy
from the coupons-for-a-2d-helping-of-course dept.
ogar572 writes "So Sony is going to give 20 million+ PlayStation Network users (numbers vary based on what article you read) two free games and free credit protection (US only) for what happened a few weeks ago. I for one do miss playing Black Ops online, but I have made it through this outage by doing other, more productive things. What I am most frustrated about is the lack of consistent details and information via email about what is going on. Now Sony says that they are going to compensate us with two free downloadable games (more than likely I have never heard of these games before). I would have been satisfied with the free credit protection. Now that they want to offer me 2 games, why can't I pick any 2 games that I want? I mean, my personal info is now probably being sold on the black market because of Sony. What do you think Sony should do, if anything, to compensate for what has happened?"
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Ask Slashdot: How Should Sony Compensate PSN Users?

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  • by FineGuy (2147756) on Thursday May 12, 2011 @03:18PM (#36110642)
    Well what do you want exactly? Shit happens. I will see slashdotters complaining about this whole thing again on this story. Some even complained that Sony isn't bringing PSN up while it was insecure [slashdot.org]. Yeah yeah, Sony is evil, they tried to boot off hackers from the games, why isn't sony giving us ponies after this and could we please have someone mention the 10 year old audio cd DRM thing just one more time?

    What I want from Sony:
    - Two free games
    - A free dinner at a fine restaurant with a female Sony representative (hey, can't get a date, so might just go for it!)
    - A nice big mansion
    - My own yatch
    - A Thai ladyboy for some fun

    I think it's only fair. I mean, my personal info is now probably being sold on the black market because of Sony.

    Now, we get you're disappointed at Sony. Then stop buying their products and get on with your life. The time you're spending on ranting about this (and then completely forgetting the thing until next /. story comes) you could actually be productive and do some work. Then maybe instead of trying to figure out what to demand from Sony you could just buy those things. And no, recession isn't an excuse. There is always some work available for a young fine fella who isn't afraid to work hard and enjoy the results.
    • by Lord Byron II (671689) on Thursday May 12, 2011 @03:27PM (#36110796)

      It's not that anyone wants a pony, it's that Sony has seriously put a lot of people's information at risk. A stolen credit card can lead to your credit card being shut off at very inopportune times (I once had mine stolen and shutoff at the beginning of a month long trip in Europe. I had trouble even checking into my hotel because the credit card I gave them to hold the reservation no longer worked.). Even worse, if the thieves manage to damage your credit, that is exceptionally hard to repair and will stay with you for at least seven years. In the extreme, you could find yourself unable to buy a car or a house, or even turned down for a job (since some employers check credit history).

      The question is that given Sony has put some many people at so much risk, are two games of their choosing and some credit monitoring enough to compensate?

      • Re: (Score:3, Insightful)

        by x*yy*x (2058140)
        It seems like you're mostly worrying about your credit. That was the first thing Sony fixed by offering free credit protection. I think it should be something related anyway.

        What is funny about the submitter is that he would had been just fine with only credit protection. Now that he got some extra compensation too he suddenly starts thinking what more he could demand. People...
        • by uniquename72 (1169497) on Thursday May 12, 2011 @03:53PM (#36111228)
          If "credit protection" worked like you seem to think it does, none of us would need it because we'd already be protected. In fact, "credit protection" is a big, time consuming pain in the ass that only works (if it works at all) for a limited time and in limited circumstances.

          But in this case the point is moot, since Sony isn't actually offering you anything at all. [reuters.com]
          • And even so, all of this is only for US residents. OBVIOUSLY America is the most important place in the world, nobody else matters at all. Sony could probably afford to lose the Australian market, so they're not bothering to help us out at all. Mysteriously enough, just after the PSN went down, my Gmail account was compromised for the first time EVER, in the seceral years I've had it. I don't use the same password, but the canned security questions and personal info are all the same. I don't know what

            • by AK Marc (707885) on Thursday May 12, 2011 @06:59PM (#36113282)
              Credit protection works only in the US because in most other places, people are immune to such problems. Rather than taking the point that credit protection is US only to mean that Sony is attacking the rest of the world, you should be noting that no one else needing credit protection indicates that the banks in the US have waged a war against their customers and won. In the US, you have to protect yourself against the banks libeling you and blaming you for letting them do it. But the rest of the world doesn't have that problem...
      • by nschubach (922175)

        You know your credit really isn't at risk unless you do it, right? If someone steals your card and charges up $15k in charges that are not yours, you call the credit card company, tell them you did not buy those (they are likely to call you first actually.... I've had it happen) and you get the charges reversed and a new card issued.

        It's dead simple and not a real concern, IMHO.

        • If someone opens a card in your name, spends $500, and never uses the card again it will destroy your credit rating. I had it happen, and the company issuing the card stonewalled me when I tried to get it removed. I never opened the card, never saw a bill, and never got a letter telling me I was behind on a payment, yet the account info had my real address.
          • I never thought of it before but I recently moved and went online to USPS to forward my mail. All that was required was the old address, the new address and a credit card charge of $1 to confirm identity. Once a crook gets a card in your name they can forward your mail.
        • by Lord Byron II (671689) on Thursday May 12, 2011 @04:44PM (#36111926)

          Worst case scenarios:

          -They use your existing credit card. You report it to the credit card company who disables your card and sends out a new one. For the week that you don't have the card, you can't use it. The law allows the credit card company to hold you responsible for the first $50 of fraudulent activity. Some credit card companies charge for a new card if your old one is stolen or misused (mine charges $10). In the end, you can't use your card for a week, and you could be out $60.

          -They use your existing debit card. You report it to the bank who disables your card. The bank, however, is not responsible for refunding the fraudulent charges. Your entire bank account could be wiped out and you could be left with numerous overdraft fees. In the end, you're broke.

          -They open a new line of credit in your name. You don't find out until you go to buy a car or a house or change jobs and only then you find out that you're considered an extreme credit risk. Some credit lines adjust your interest rate based on your credit score, so you could find that your existing credit card interest rate goes through the roof, even though that particular card isn't involved. It can take years to correct bad credit information, so in the end, you can't make any major purchases and you might not even be able to get a job.

          Yes, these are the extreme examples, but they aren't that far-fetched.

          • by AK Marc (707885) on Thursday May 12, 2011 @07:09PM (#36113366)

            They use your existing debit card. You report it to the bank who disables your card. The bank, however, is not responsible for refunding the fraudulent charges. Your entire bank account could be wiped out and you could be left with numerous overdraft fees. In the end, you're broke.

            Unless they use it as a debit card (your PIN, which would not be in Sony's records), the rules are the same as credit cards with the difference being that they aren't required to refund your money while determining whether it was actually fraud. So yes, you could be broke for a bit, but you should get it all back. If they used your PIN (say, a robber that stole it and your PIN was written on the card) then the bank will assert that you broke the rules that protected you and you are responsible for 100% of the losses. If they use it as a credit card, signing your name fraudulently, the bank is responsible for the fraud, not you. They are even responsible for skimmers that give them the card and PIN, but it takes longer to get your money back when they think you did something wrong, like share your PIN.

            Perhaps that's not the requirement by law, but on the 5 debit cards I've had from different banks, all have followed that. I've never had a card in my life (and I collected then in college for fun, having $2000 per year income and 50+ cards with $100,000+ available credit) that would have charged me a cent had I been the victim of fraud. So perhaps there are some cards that target "subrprime" card holders with abusive terms, but everything mainstream does actually do a good job of protecting you.

          • Many banks are now offering contractual terms that match the credit card's legally limited liability for that very reason. I would not suggest even having a debit card that does not have such a contractual liability limit.

      • by sjames (1099)

        If Sony wants to do a bit of fair compensation and some public service to get back in good graces, they should indemnify their users against any and all credit card fraud/identity theft (including consequential damages) and then sue the banks and credit agencies that make identity theft so easy and so damaging into the ground.

    • So their F*(K up means they shouldn't try to remedy the situation at all? Personally I expect Sony to do nothing, but they should do something. I was very pleased when Microsoft gave everyone a free a game for their system outage a few years ago. We buy these systems and games with the expected notion that we're going to get to use the futures. Things happen and shit breaks, I understand that, but the company SHOULD do something.

      • This was more than just a run of the mill "Our servers accidentally imploded" downtime also, this was blatant negligence on the part of Sony. It's one thing when a WoW baby cries because the servers are down for extended maintenance, this was criminal negligence on Sony's part in failing to provide adequate protection for their users data thus violating their own EULA, so some recompense should be more than just a bit obligatory.
    • how about no (Score:2, Redundant)

      by poetmatt (793785)

      What I want is for Sony to stop being a dinosaur of a fucking company that supports the BSA, and start being a company that sticks to best practices. what the fuck kind of company stores old archived sensitive data on a networked server in 2011, and then proceeds to grandstand against how it must be anonymous and basically mislead the public in it's entirety?

      People don't have the decision to retroactively fix the fact that they trusted a corporate identity with their information and that corporate entity ju

      • by tbannist (230135)

        proceeds to grandstand against how it must be anonymous and basically mislead the public in it's entirety?

        Except according to some members of Anonymous [huffingtonpost.com], it actually was some members of Anonymous who did it. Frankly, I don't think you can blame them at all for blaming Anonymous, it happened while Anonymous was attacking them, that alone would be enough to make them the prime suspect.

        Of course, that doesn't mean Sony wasn't running an incompetently administered network, I'm just pointing out that it's entirely reasonable for them to point the finger at Anonymous.

        • by poetmatt (793785)

          The hilarity of this cracks me up. How can you not catch the obviousness here.

          Anonymous has senior members/veterans? Since when? Especially when ANYONE can claim to be a member of anonymous or post on their pages? Guess what, I'm a seasoned veteran of anonymous because I've been with them for greater than 3 seconds. There, I'm a vet, senior member, quote me. etc.

          what a joke.

      • What I want is for Sony to stop being a dinosaur of a fucking company that supports the BSA

        What I want is a Unicorn that poops rainbows. - fixed that for you

    • I'm not a recent Sony customer, but what I'd want would be credit protection, and the financial institutions of whom I'm a customer to fully scrutinize my accounts for any illegal transaction -- paid for by Sony, of course. I would also want the credit protection service to be free for the next five years, and fully scrutinize my credit history with my involvement, to ensure my credit rating is set to the proper level. Finally, they should offer to buy back any PSN-related product I've purchased within the

    • by Mongoose Disciple (722373) on Thursday May 12, 2011 @03:40PM (#36111038)

      I think you're missing the point.

      It's not about what Sony "owes" anyone or what they deserve.

      It's what it will take for consumers to be willing to take another chance on PSN.

      Since so many popular games are crippled without online play, for the PS3 to be relevant, people have to want to use PSN. If they aren't, Sony essentially loses in the videogame arena forever and becomes a cautionary tale.

      Personally? I can't even imagine what Sony could do at this point to make me want, for example, to give them my credit card number, so I am going to stop buying their products and get on with my life -- but not everyone thinks as I do, and there's some segment of the market they can win back over through naked bribery. As much as they can even semi-reasonably do so, they have to to remain relevant.

      I've said it before and I'll say it again: Sony fucked up so bad with the security of their online play offering they've made Microsoft look good by comparison. Rehabilitating their image from that will not be easy -- it isn't the biggest mistake a gaming company's ever made by a longshot, but it's going to hurt their reputation badly for a long time, and there's a big market cost for that.

    • ease up on the coffee.

    • by h4rr4r (612664)

      Look an Astroturfer. Only one comment and a fresh account.

      Look you stupid PR hack, if you are going to astroturf at least have the decency to create the account ahead of time and add a little to the dialog before you go posting your paid drivel.

    • by morari (1080535)

      A Thai ladyboy for some fun

      I really wish that I owned a broken PS3 now... :(

    • I agree. Too few people are on Sony's side here. Most have jumped onto the Sony hate bandwagon infested with arrogance and ignorance. All I've heard is people bitching about how Sony is slow to inform people, but then when they keep people in the loop, people bitch about how Sony told them what they knew, and revised it when they learned more about the incident.

      Quit being hypocrites.

    • by galaad2 (847861)

      i only want a single thing from sony (all of them): see them file for a chapter 7 bankruptcy

      i've had enough of them.
      they were a name for quality products up until about 15 years ago but since then it all went downhill: quality plummeted, rootkits, lies and deceptions, lawsuits against fans, and so on. I haven't bought a single product made by them during these last few years and i even refuse to support products made by them.
      If i get calls for service to a sony product i let the poor guy have an earful abo

    • Wow - that's incredibly good advice. Thank you.

      Everybody out there listening? Sony's astroturfer actually managed to say something intelligent. Of course, the rest of the post was pure garbage, but this is certainly a diamond of wisdom in a pile of, er, dirt.

    • by g0bshiTe (596213)
      I agree, and if you are having trouble finding work, I hear the market is booming for Thai ladyboys.
    • Not sure I entirely agree with your sentiment, in terms of ladyboys at least. But in full disclosure, a loyal PS3 owner here, and I have had 3 DS, 2 Wii and 2 XBOX360 in the same period.. And I only still have PS3. Mid you, I'm not an online player so a lot less bothered by the loss of PSN than some have the right to be. I do like your sweet style though. Nintendo = Apple = Google = HP = Facebook = Microsoft = Commodore = Atari = EA = Ubisoft = all wankers in their own way, many and often times over the pa
  • by Anonymous Coward

    And some sushi would be nice

  • by mevets (322601) on Thursday May 12, 2011 @03:24PM (#36110742)

    1. They helped them kick the habit.
    2. They introduced them to other game devices.
    3. They taught them the dangers of undeserved trust.

    These are pretty big lessons.

  • by Red Flayer (890720) on Thursday May 12, 2011 @03:24PM (#36110752) Journal

    What do you think Sony should do, if anything, to compensate for what has happened?"

    IMO, Sony should do nothing. They should pack it all in and sell off their assets to competitors.

    How many times does Sony have to abuse our trust before we stop going back like some beaten spouse who thinks maybe, just maybe, this time he really means it when he says he's done drinking and is going to counseling and will really change?

    Sony is no longer, if it ever was, a company with which you should place any trust. They have deliberately infected machines with malware. They have a record of producing shitty stuff (like exploding batteries). They failed to take proper precautions to protect personal information.

    It's time for Sony to take the honorable way out and commit seppuku.

    • by joaommp (685612)

      "Honorable way out"? They've already lost all honor they had, including the emergency reserves for an "honorable way out". Not even hara-kiri is good enough for them.

    • by swordgeek (112599)

      Everything you say is correct, except of course that no company is honourable enough to shut itself down - even in Japan.
      The government should bring down massive fines against them, and criminal charges against the decision makers, escalating every time they're busted again.

      But that's not how companies work. Sigh. In the meantime, I just don't buy anything from Sony - sadly, that means that there are a lot of musicians not getting my money.

  • All I Want. (Score:5, Informative)

    by Seumas (6865) on Thursday May 12, 2011 @03:25PM (#36110756)

    All I want is for Sony to get things back online and learn some lessons from this. I don't want gifts or subscriptions or any other stuff. Just learn the importance of pro-active security measures. Always be validating the integrity of your systems. Have people on the payroll who can deal with these things instead of having to hire out for them after the fact. Especially when you're directly involved in litigation and supposedly under threats of "hacker" groups. And learn how to communicate with your customers. Take a lesson from the LastPass guys, for example.

    I don't want trinkets. Just get your shit together.

    • by x*yy*x (2058140)

      Have people on the payroll who can deal with these things instead of having to hire out for them after the fact.

      I think it was extremely good Sony hired outside investigation. It could just as well been a dishonest employee and often in this type of things it is. Several million credit cards info on your hands and always some low paid guy will turn dishonest.

    • by geekmux (1040042)

      All I want is for Sony to get things back online and learn some lessons from this. I don't want gifts or subscriptions or any other stuff. Just learn the importance of pro-active security measures...

      Unfortunately, what you ask for here is never taken as a priority in business....until it affects the bottom line.

      Fortunately (or should I say hopefully) Sony has learned their lesson here and will re-prioritize security above the other shit they normally prioritize...like chasing after revenue streams regardless of any other factors. I have my doubts, even in the wake of a blatant negative impact to revenue.

  • I'm not from the US (Score:3, Informative)

    by joaommp (685612) on Thursday May 12, 2011 @03:27PM (#36110806) Homepage Journal

    What about me? So, they fsck up for everybody, but only US users get some sort of compensation and protection from THEIR mistakes?

    • by Anrego (830717) *

      Hopefully they are only extending credit protection to US customers because the risk to non-US users is minimal.

      Hopefully....

      - a somewhat worried Canadian

  • ...we nuke the whole thing from orbit. It's the only way to be sure.
  • by Anrego (830717) * on Thursday May 12, 2011 @03:28PM (#36110816)

    my personal info is now probably being sold on the black market because of Sony

    This really is the key here. They can compensate people for the down time... but there is very little they can really do about the personal information thing, which to me is a much bigger deal. They can't compensate everyone adequately, they'd go bankrupt. What they _could_ do is offer the token compensation they are proposing, and have a much bigger compensation package for anyone who can prove they got screwed due to their info leaking out. Maybe free hardware and access for life or something. Not really much benifit to them though, and would probably be abused somehow.

    I've already ranted that our system in general is screwed up, and while there are (some) legal protections, the kind of data Sony had to be stolen should in a perfect world be of no concern. Relying on any piece of information that can't readily be changed as a credential (and in too many cases the only credential) is insane. And before I get flamed, no, I don't have a solution at hand... but surely we can come up with something better than "yup, the address matches, here's a credit card!".

    As a close second option, I'd love a system where Sony doesn't need any of that data. All they need is a _public_ credit card number and some kind of auth code that's generated via keyfob/SMS message/whatever and is tied to company/amount/date. If we didn't have to give all our personal info to every company we do business to, this would mitigate these kind of issues.

  • Without PSN (Score:5, Interesting)

    by mehrotra.akash (1539473) on Thursday May 12, 2011 @03:29PM (#36110846)

    Make it compulsory for ALL new games to be functional without requiring PSN even once

    You should be able to buy a PS3 and use it till the end of its Hardware life without any internet access at all

  • Well they won't be giving people any sort of physical or tangible deals, or anything with an associated production cost, that's for sure. (i.e. physical copies of games, discount on next console). It'll be some sort of credit, i.e. 3 months of free online play.
  • by ThePolkapunk (826529) on Thursday May 12, 2011 @03:36PM (#36110966) Homepage
    Instead of free games, I want a method by which Sony will completely delete all information they have about me. Regardless of how responsible they'll be in the future, they had their chance and they blew it.
  • Sony is giving you a free service that you didn't pay anything for. Why exactly is anybody expecting compensation? If there are actual damaged due to the need to get a new credit card or whatever, sure, they might be help liable, but for average Joe who only enjoys the free service and never entered the credit data in the first place? I don't see any need for compensation there at all.

    That said of course I wouldn't mind it getting two free games, but I don't see that as compensation, but simply as additiona

    • by mevets (322601)

      |Sony is giving you a free service that you didn't pay anything for.

      If it were free, why did Sony have credit card #s? Excuse my ignorance, I've never used their fine identity theft tool, but I don't consider iTunes or AppStore as being 'free' just because there is some free shit you can get there. Same with my smack dealer - she gives me the odd free hit, but I seem to give her a lot of money.

      Just to be pedantic, if they charged you for a free service, would it still be ok?

      My SO had a credit card compro

      • by grumbel (592662)

        If it were free, why did Sony have credit card #s?

        Because they have a shop where you can buy stuff. The online service and multiplayer is free, the games and DLC stuff isn't. In contrast on XboxLive you have to pay for multiplayer and pay for parts of the online service. You also don't need to give Sony your CC info if you don't plan to buy anything.

        The problem is simply that you can't fairly compensate for potential future damage produced by identity theft. Getting two free games now doesn't make the trouble go away that identity theft might produce down

    • Re:Not at all (Score:5, Insightful)

      by Labcoat Samurai (1517479) on Thursday May 12, 2011 @04:59PM (#36112088)

      Sony is giving you a free service that you didn't pay anything for.

      I paid $600 for it. It came as part of a bundle with some hardware.

  • by Tarlus (1000874) on Thursday May 12, 2011 @03:37PM (#36110984)

    Now that they want to offer me 2 games, why can't I pick any 2 games that I want?

    Cry me a fucking river. You get your free credit protection, what more do you want for not being able to play your precious video games through a free online service?

    (I presume based on the OP's inane whining that they are not paying for PSN+.)

  • by Fulminata (999320) on Thursday May 12, 2011 @03:38PM (#36111006)
    Having never owned a PS3, I was not personally affected by this breach, but I have friends who were. The offer by Sony to provide free credit protection is admirable, but the offer came too late for those I know who were affected. They signed up for their own credit protection plans as soon as they became aware of the problem, while Sony did not offer protection until some time after. They might be able to switch over now to Sony's free plan, but they should be compensated for the money they were already forced to spend on their own credit protection. Given the difficulty in determining who paid how much for what, a blanket $20 payment for everyone affected would not be unreasonable.
  • But it would be over far too quickly.
  • I'm satisfied with the consumer-end bargains that they're offering for PSN users like myself. The one year of identity theft protection is a big help, plus two game, even downloadable ones, are a nice touch as well. Retail vouchers would've been better, of course.

    But the only other thing I can ask is that, going forward, Sony should now be required to answer to a higher-up authority in regards to network security. What I mean is that, since Sony dropped the ball on such a massive scale, it could be argue

  • Question: in order to receive the free games, will you have to accept a click-through agreement and sign away your right to sue Sony over the breach?

  • 1) Free credit protection for at least a year
    2) Reimburse banks for reasonable and actual costs of changing credit card numbers for customers who want to do so.
    3) Change their back-end so this information isn't stored longer than it's needed, working with banks if necessary.
    4) Any customers who have under-$1000 actual damages beyond this should be reimbursable upon proof of loss and anyone with higher claims reimbursable upon proof of loss and at least a cursory fraud investigation (yes, people will try to

  • How will Capcom compensate the people who weren't able to play its games, which refuse to boot without connectivity?
  • oh, and re-enable linux on PS3. Hell, make an official distro.
  • If Sony wants my business back, then I am going to need a shiny new version of Final Fantasy VII, updated with today's and tomorrow's graphics. If Sony wanted to erase all bad feelings, AND increase market share, then FFVII. I could forgive many things if this happened.
    • If Sony wants my business back, then I am going to need a shiny new version of Final Fantasy VII, updated with today's and tomorrow's graphics.

      Well, you can get that already on the PC version of FF VII. There is (was?) a decent sized mod community sporting high-res packs and higher polygon models. It's not today's graphics, but then again -- not even tomorrow's computers do real-time raytracing, so you're left with the pre-rendered 2D play areas + depth map culling.

      As far as Sony paying me back -- well, since I've boycotted them for over a decade I don't think there is anything they can do...

  • How about restoring the ability to freely install other operating systems on the PS3?
  • ...but howabout money? Not necessarily to the users (and CERTAINLY not to shark lawyers), but to a charitable organization? Say $500 per user affected donated, in the user's name, to the charitable organization of their choice. For users who choose not to specify an organization, the amounts are put into a seperate fund, and can be split between the EFF and providing information access in developing nations.

    This way Sony still feels the sting of their actions having real consequences, and it opens up the
    • by Gramie2 (411713)

      Ummm. $500 x 77 million users = $38.5 billion. Somehow I don't think we're going to see that.

  • by wjousts (1529427) on Thursday May 12, 2011 @04:14PM (#36111532)
    Since PSN user's personal information has been stolen, Sony should take [Google CEO] Eric Schmidt's advice and help all their users change their names. Problem solved!
  • on second thought, forget the blackjack and the network.
  • ...I have made it through this outage by doing other, more productive things...

    I think you just came up with an answer to the situation. Put away the Playstation and do something else with your life. Stop being a slave to Sony or any other similar company.

  • I had an account at a bank which suffered data loss. It could have been theft or it could have been some idiot who misplaced sensitive information. They provided access to free credit reporting for a year. That should be mandatory. Unfortunately, even those guys are scumbags, because at the end of the year one of the credit reporting agencies actually began charging me for the service instead of closing the account.

    Really, what could Sony possibly do? I have no clue what measures Sony took previously to ens

  • They should give everyone an Xbox 360.

    And a Nintendo 3DS for PSP users.

  • They can pay the balance of the trade in of my PS3 for my Xbox :P

  • Don't own a PS3 (and not likely to ever own one - my PS2 works quite nicely thank you), so I can't say I care what they actually do, but...

    What Sony will do is whatever the cheapest way to create the perception that they have "made things right" and prevent lawsuits. The consumer protection is the heavy lifting, so I would suspect that your choice of games (assuming you get a choice) will be whatever they could negotiate the best price for. (Think "bargain bin").

  • all the good things people use to say about consoles are just not true.
  • by Arrogant-Bastard (141720) on Thursday May 12, 2011 @05:15PM (#36112266)
    Given that Sony's executives have dishonored their ancestors and shamed themselves, I think apologizing in the traditional manner is completely appropriate. Users should be demanding this -- and moreover, demanding that it be webcast live, so that everyone can bear witness. On a more pragmatic level, executives are of course disposable and easily replaceable, so it really would have no meaningful impact on corporate operations.

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