Ask Slashdot: What To Do With Other People's Email? 619
vrimj writes "I have a common enough first name / last name combination that I sometimes get other people's email at my firstname.lastname@gmail.com account. It isn't a big deal if it is a person; I let them know, they fix it. The big problem I am having is with companies and websites. These emails are often no-reply, which means I can't send back a quick note. I got someone's credit card bills for three months before I realized there was nothing for it but calling the company (I tried a couple of emails first). Recently I got a notice about someone's kid signing up for a website. I don't have any option but to hit the response button, and tell them that I first have to say I am that kid's parent or guardian. I didn't know where to go from there. Today I get an invoice from a cable company; it is for a different state. I can't reply. I go to the online support, they tell me my only choice is to call the sales office. I gave in for the bank, but I am not talking to someone else's cable company. Is there any way to make emails to an improperly formatted gmail address bounce or do something else obvious? Is there a technical solution I am overlooking. I doesn't happen that often but it is an increasing PITA with no-reply email addresses. I hate just setting up a filter because that cuts off these other people who made a typo or had someone not enter something correctly, but it is looking like the best choice. It isn't spam, but it isn't my meat."
I know it may sound insensitive (Score:5, Insightful)
Frankly... Filter them out. It is not your job to fix their problems, because in fact that's what you suggest doing. The companies got those email addresses from their client and if they didn't it is and it belongs in your junk folder. Getting on the phone with those companies costs you time and money, and that's where it ends.
I would not suggest filtering out all messages that contain "no-reply" or similar in their From field. I'd suggest that if you get such a misdirected message, you add a custom filter directly to trash (not Junk, that may screw the Bayesian filter). Try matching on the subject or so, for example, for the cable company it typically will have a subject "CableCo Bill of 06/2011", then filter on Subject: "CableCo Bill".
The example you gave with the kid was most likely on purpose done by the kid. I'm pretty sure a kid trying to activate an account would try with a phony email or something else, not realizing that in fact that won't bring them closer to activation. If it does, the activation of the website they applied for is broken. (Besides, really, a clever kid just makes his own "parent email account" and circumvents the system).
Not your problem. (Score:5, Insightful)
Mark it as spam and delete it.
Most people will ask "Did u getz my e-Mailz?" the moment they see you. When the intended recipient replies in the negative, they will clear things up.
If it was a company sending it, it's still not your problem.
Why not just ignore it? (Score:5, Insightful)
Really, why not just ignore it and throw it all away? If people sign up with the wrong addresses, they might as well notice it themselves...
Filter (Score:5, Insightful)
If the person who was supposed to get it cares, they'll call the company and ask why they're not getting it, and fix the address then.
If they don't care, then it doesn't matter.
We all get email we don't want or care about. Dump it.
Careful (Score:5, Insightful)
It isn't spam, but it isn't my meat.
It sounds like this isn’t the case, but I’d point out that “accidently” sending email to the wrong person is getting more traction as a spam and phishing technique. I’ve seen stuff recently (I have a fairly common email too) that goes way beyond the classic and obvious “hey man, here’s the projections you wanted. You were right, you should invest in SomeShitStock right away!”. Again, the stuff you talk about sounds legit and you probably already know this, but just incase, be-careful!
As to the actual post. I do much as you do. If it’s an actual person, quick reply sorts it out. If it’s automated and there is an _obvious_ support or admin email link (most businesses seem to have a “if you have received this in error” link now) I’ll do. But as you said, there is a point though where you have to draw the line at how long you’ll play phone tag for someone else’s benefit. I always figure stuff like that eventually works itself out anyway. I don’t want people going through billing nightmares, but unreasonable is unreasonable.
On that note I’d point out that any company _billing people_ over email should have one of those activation link via email dealies. Most web forums have that, you’d think a cable company could manage to confirm an email before sending out personal info (in fact, here in Canada I think they legally have to).
Seconded, delete it. Don't look, fix, or help (Score:5, Insightful)
I know it sucks, but in a sue-happy world that one nice thing you do for someone could be misconstrued as an invasion of privacy. Then being helpful turns into an angry back and forth from someone who doesn't understand it was their mistake to begin with. Worse yet they claim you looked at their incredibly-privileged-yet-somehow-goes-through-email messages that has now totally harmed them.
Just delete these emails. Create a filter, make sure you're not storing stuff anywhere, and leave it be.
-Matt
Re:Seconded, delete it. Don't look, fix, or help (Score:3, Insightful)
I know it sucks, but in a sue-happy world that one nice thing you do for someone could be misconstrued as an invasion of privacy
... wait, you mean a sue-happy country, right?
Comment removed (Score:4, Insightful)
Same thing with snail mail (Score:5, Insightful)
I have the same thing happen with snail mail - mostly bill collectors. Apparently they just LOVE trying to guess at addresses and track people down. There is another person with my first and last name (different middle) born in the same state as me on the same day (I found all this out while sorting out similar problems I was having with his crap showing up on my driving record).
At least every 3 weeks I get a new collection notice from some company trying to get money from him. I call them up and they always act as if I'm trying to cheat them or something. One collection agency actually tried to convince me it would be better to just pay the guys bill anyways. Thing is, since he's SSN is different none of them ever make it to my credit report, so if they don't take my word for it I don't care too much.
Did have an interesting traffic stop once though. I didn't know why it was taking so long until the cop came back asking whether or not I had any narcotics charges on my record. After that processed for a second and realizing he wasn't just messing with me we got it cleared up. He was close to calling for backup as my "evil twin" (as I've come to refer to him :)) was supposed to be incarcerated at that time.
Re:Not your problem. (Score:4, Insightful)
Don't mark them as spam.
If you do and they are legitimate emails, then you'll be training your filter (or worse, everybody's filter, if you use a web-based client) to flag real emails.
Re:You're approaching it all wrong. (Score:4, Insightful)
I have the same problem, I particularly like the misdirected emails send by law firms - they invariably have a disclaimer saying that if I receive an email in error, I must destroy all copies of it.
I like to reply and tell them that in order to comply and delete the email off of all devices that the email ended up on (which is at least 5 different devices), I'll need to bill them for the work. So far none of them has offered to pay the bill.
I've often wondered if I could just spend an hour or two to go around deleting the email from everywhere it was delivered, and send them a bill. After all, they told me that I *must* do it and since it was their error that sent me the email, I shouldn't have to pay for it.