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+ - How many admins per user/computer have you seen? 1

Submitted by
miffo.swe
miffo.swe writes "Im trying to find the normal rate of technicians/support tech per user or computer in your average it-shop. When searching around i cant find that many examples or any statistics.

We manage around 900 computers (mostly Windows XP) and 25+ servers (mostly Linux). Around 2600 users of varying knowledge, mostly pretty low. I cant find any statistics on this so real world examples are very welcome since we do this on one sysadmin (me) and 2 sneaker techs. Are we seriously understaffed or is this normal?"
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How many admins per user/computer have you seen? More

How many admins per user/computer have you seen?

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  • Being in a large corporation, I can recall many examples for this. But mostly what it will come down to are the tools you use, and how effectively you can use them. The group I work in, we have around 6 people. We administrate thousands of desktops[neighborhood of 3500-4000] (WinXP/RHEL5) as well as a few hundred servers[700-ish total](AIX,HPUX,Solaris,Linux,Win2k,Win2k3). (about 720 machines per admin) We are able to do this because we have defined and refined our rules on how issues are handled, as well

Ask not what's inside your head, but what your head's inside of. -- J.J. Gibson

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