My questions for the seasoned (peppered? paprikaed? plum-sauced?) pros are:
Do you find yourself deliberately ignoring office politics, overheard conversations, open documents or emails, etc as you go about your work?
If not, how do you preserve the impartiality/neutrality which seems (to my novice mind) necessary to be effective in this position?
In either case: how do you deal with the possibility of accidentally learning something you're not supposed to know? E.g. troubleshooting a user's email program when they've left sensitive/eyes-only emails open on their workstation. Are there protections or policies that are standard, or is this a legal and professional gray-area?"
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