Dells Poor Customer Service

Dells Poor Customer Service 0

Submitted by

eleventypie

on Sunday November 30 2008, @01:13PM

eleventypie writes "I am in the Army and currently stationed in Afghanistan, through recent events I found myself without a laptop so I decided to build a studio 17 from Dell. I designed/customized my laptop on 09/17/2008 and placed my order which totaled approximately 1700$. The laptop was built and apparently shipped on 09/28/2008. Being that I am in Afghanistan and mail is shipped to an APO I know it can sometimes take a little while to receive. Dell said to give my laptop 6-8 Business Days and occasionally, it might also take 4-6 Weeks. Even though I am in Afghanistan mail only takes about 7-10 max to reach us with the occasional exception here and there. So on 11/12/08 I sent another email to Dell informing them I still have not received my laptop. One person said to give it more time, while another person responded to my message telling me to send my address again and they would send me a replacement. So I sent my address immediately and never got a response. It is now the 30th of November and I still have no laptop and Dell seems to have quit responding to my emails. This is very frustrating being out 1700$ and not having a laptop to talk to my friends and family and do school work. Phone calls aren't easy so calling them is pretty much out of the question. If there is any advice on what I can or should do or whatever that would be great.

Thanks

The Anyday"

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