Open Source Help-Desk Software? 17
ASyndicate asks: "I am starting a consulting business. I am looking for a good Open Source program that implements a web-based help-desk system. What kinds of projects and programs would the Slashdot community recommend? What I need is a set of pages that will allow a client to check the status of his/her work order on the machine(s). The only projects I found were ones on sourceforge that did not have any files released. Only one did and It was no where near operational." There was a similar question back in 1999, and there were a small number of informative responses to the query. Has the intervening time improved the options at all?
Teacup! (Score:1)
Mod this question "-1: Didn't check Google" (Score:1)
Here are two systems I found in less than five minutes:
The Open Directory [dmoz.org] is also a good source of information - the have a whole page [dmoz.org] of Help Desk programs (though not all are OSS).
look at RT (Score:3)
We recently deployed RT (www.fsck.com/projects/rt/ [fsck.com]). It is a compact system with email, web, and command line interfaces. The stable version (1.x) does not allow the requestors to check the status via the web, but v2 (which is now at beta 2) does. If you check the status page of the web site you can get into a server running v2 to check it out. We have fallen in love with it and it is chugging happily away on a P120. It is implemented using mod_perl and mySQL, it took all of 5 minutes to get up and running. Cheers.
Help Desk (Score:1)
Liberum Help Desk (Score:2)
It's on SourceForge, and is the first hit [google.com] on Google, so I'm not sure how you missed it.
You could have also checked out the Help Desk [dmoz.org] category at DMOZ for which I am an editor. There are several open or free help desk packages listed.
Let me say this..... (Score:3)
A help desk is something that, I find, is different for everyone. Some Help Desks ACTUALLY help, while others just take work orders. For ones that actually help, one that would have the ability to search prior work orders and see if the same thing came up before, and if there's instructions, then tell the user how to fix it themselves. This helps the user LEARN something saving your HD people another phone call. This is the best kind of help desk and one which should be a/the model. If this is just going to be something that people are going to hit a web page and type in what's wrong, then you could also just look for a web based work order system as well as other help desk type software. Help Desk's are highly different from company to company and some times, you just have to devlop your own software to make it do what you want.
Re:Pssst... (Score:1)
Dear Lord, Grammar Nazi getting his homonyms mixed up! What in the world is happening?
Re:Mod this question "-1: Didn't check Google" (Score:1)
For example: http://www.google.com/search?q=open+source+help+de sk [google.com]. Lo! and Behold! A SourceForge project OpenDesk [sourceforge.net] as the "Lucky" result.
Re:Mod this question "-1: Didn't check Google" (Score:1)
I asked a similar question recently (Score:3)
"I say consider this day seized!" -Hobbes
Re:Pssst... (Score:1)
check freshmeat (Score:2)
Check out Freshmeat [freshmeat.net] for what you seek. A search on 'help desk' brings up a page full of options, of which about 5 or so are what you seek. Of those 5, 3 of them version 1.0 or greater, so I think that they may be stable/robust enough for you to use. Ben
Re:check freshmeat (Score:2)
Let me add this..... (Score:1)
Unfortunately, the stupidity will continue.
Is it too much to ask that y'all stop being assholes by default?
Re:check freshmeat (Score:1)
I would tell you, but I deleted the e-mail, sorry
Useful reference (Score:1)
Re:is this for real? (Score:2)
I disagree. If it had been hardware, then it would be easy, I agree. You just go to the local hardware store, and ask for the nails or rope or whatever.
But I've never even seen a software store in my town, or the next one.