An anonymous reader asks: "I currently work as a help desk supervisor for the IT department of a Top 30 American university. We have around 40 graduate and undergraduate students manning our support areas at different times of the day and night, and a recent augmentation of our budget has us in the position to hire more. We still do our master schedule with a moderately complex Excel file, our time sheets are submitted online using a webpage, and our workers' clock in and out with a separate webpage which gives us reports that we import into yet another spreadsheet. Needless to say, our current, time-consuming method is rather clunky and has us looking at alternatives. What existing systems are out there that might fill our needs? What systems should we avoid?"