Ask Slashdot: What Are The Lesser-Known Roles Of The IT Department? 355
chadenright writes:
On the same day that I was hired into a new IT position, my new employer also bought a pair of $1,500 conference phones from a third-party vendor, which turned out to be defective; I've spent a chunk of the last two weeks arguing with the vendor. During the process I've learned that, as the IT guy, I'm also the antibody of the corporation and my job is to prevent not just malware and viruses but also junk hardware from entering my business's system. As a software engineer who is new to the IT side of things, I have to ask, what else have you learned about IT?
What fresh hell has this software engineer gotten themselves into? Leave your best answers in the comments. What are the lesser-known roles of the IT department?
What fresh hell has this software engineer gotten themselves into? Leave your best answers in the comments. What are the lesser-known roles of the IT department?
If you thought enterprise IT was just software (Score:5, Informative)
You may have been living in some sort of fantasy world of siloed functions.
In a large enough organization, there might be specialists in telecom, desktop hardware and server hardware, but usually IT, in general, is charged with all facets of the IT plant... Workstations, servers, networking hardware and telecom (including switching, carrier interconnect and endpoints like conference phones).
If what you want is to JUST develop software, you need to be in a different role.
Re:If you thought enterprise IT was just software (Score:5, Insightful)
Hell, if it has electricity or moving parts, it seems to be I.T. Yes, you will get helpdesk tickets about the vending machine.
And since I.T. tends to be the one dept that has actual tools and an understanding of systems, our one seems to end up fixing doors.
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To be honest, it kind of seems to make sense to have some kind of unified problem-reporting system. Who handles the problem in the end is a different matter.
You mean if someone needs support the request actually has to go in a queue with everyone else's? Mind blown.
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With this enlightenment, you have taken the first step to understanding ITSM.
Re: If you thought enterprise IT was just software (Score:5, Interesting)
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this post didnt have enough lols.
Re:If you thought enterprise IT was just software (Score:5, Informative)
It also varies upon where you are in the company. I am the sole IT person working at small, about 100 people, remote office of a much larger company, about 8,000 people. I am the only person in the building who has tools. I get pretty much anything that breaks even if it isn't technically IT related. A lot of the stuff will eventually get handled by the appropriate departments in the company but I am pretty much always the first responder. In addition to my regular IT work I've fixed doors, the refrigerator, the microwave, a garbage disposal, turned off more than one plumbing fixture that was spraying water, assembled furniture and probably more stuff I've forgotten. If I was working at one of our bigger offices I'd wouldn't do all of that. On the other hand, I'd have to commute to one of our bigger offices so it is a reasonable trade off in my view. Besides this other stuff gives me the occasional change of pace.
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Most of the time IT is actually running the business at a VP level, and the organization just doesn't realize it and will not pay IT VP level pay, power, and prestige.
Because many work processes are controlled by computers. People to to IT and not their managers or higher level bosess for problems and questions on how to do their job.
I once got called out from a VP because I was making business decisions without her advice. Because her personal went to me and ask how should I do X. So I gave them the answ
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IT departments almost never "run" businesses, or if they do, they do so poorly. I've run into so many tail-wagging-the-dog situations in which a customer's business people were hamstrung by their IT departments. It is as though the purpose of IT departments is to find a reason to say "NO" to everything - to find excuses instead of solutions. It was so refreshing when I finally ran into a customer who had their ducks in a row. The CIO emphatically said, "Out of the question! Absolutely not!" to a proposal we
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"IT departments don't run business."
That's like saying Mechanics don't run the Metro Bus system.
That's like saying the crew Chief of a fighter jet doesn't fight the battle.
The CEO is merely the bus driver. The pilot just flies and fights the plane.
Nor mechanics, no crew chiefs, no buses or fighter jets.
If you go to the CEO of Walmart and say, "I have this great new POS system", It's the CIO's job to determine if it's going to require upgrading every store's data connections, maybe new servers to support the
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I forgot...if the CEO STILL wants to proceed, then IT is on the hook for making he realizes the true costs, not just the cost of your software licenses.
Re:If you thought enterprise IT was just software (Score:5, Insightful)
"you're not allowed to connect hardware to the network without us checking it out first"
What's unreasonable about that? if you bring in hardware and start using it to perform critical work functions, the business now depends on it working. What happens when it breaks? What happens when you leave? Let alone the security implications. Are you storing sensitive information on that computer? How is it secured? Do you work in a regulated industry? I'm sure you're competent enough to manage device security, but do you think that one, extremely non-technical associate, in say, marketing, capable?
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What's unreasonable about that?
Several job tasks at most companies involve being able to quickly and easily use all kinds of different bits of hardware.
if you bring in hardware and start using it to perform critical work functions, the business now depends on it working. What happens when it breaks? What happens when you leave?
Maintenance of said processes gets handed over to someone else in an organized fashion - as I said, you're not (or shouldn't be) the gatekeeper of all processes at the company - it's other people's jobs to figure out how the company most effectively operates, not yours.
Let alone the security implications. Are you storing sensitive information on that computer? How is it secured?
These are questions that are properly addressed using training, not draconian policies, as evidenced by that approach wor
Re:If you thought enterprise IT was just software (Score:5, Informative)
Having worked in IT for over 30 years and having worked for Fortune 100 companies, I have never see it work this way.
I have seen C-Level executives come in with a great new idea about how they were going to save the company millions by changing everybody's desktop to BYOD. Thus eliminating the need for the company to buy, maintain, and repair desktop systems. That lasted all of 30 days before security and legal come down on him.
In today's corporate IT environment we have to meet regulations. They may be something as simple as SOX or as complex as GxP. In those regulatory environments having an open network where everyone can bring in any piece of equipment and plug it is becomes a major problem. As such there are policies in place, there is training, there are physical restrictions, and there are software enforced restrictions.
I am currently working for a rather large Aerospace company that was recently acquired by another company. The new management seem to have problems understanding that having everyone on one network is an issue. The new company has locations in China, Taiwan, and Korea. The company they bought handles government contracts from everyday items to items that are classified. It is a violation of federal law to have foreign nationals on our network because of the government contracts we have.
So, from a management point of view I am sure that having everyone able to bring in whatever they want and connect it sounds great. however in the real world IT and IT Security are the ones that have to, not only manage them, but they also work to mitigate the legal risk. Some of the more important jobs in IT, is to protect the company's digital assets. Including understanding the laws, regulations, requirements, and licensing of the products the company uses.
Blaming the tail not the dog (Score:3)
If a policy is stupid (many are) there is no point blaming the tail and not the dog.
Re:If you thought enterprise IT was just software (Score:5, Insightful)
Somewhere behind rules like that is an idiot who brought in a device like a wireless router that acted as a DHCP server or similar and kicked a pile of people off a network annoying a manager enough to implement such a policy. Sure, expensive hardware rolled out everywhere can protect against that, but a policy of "ask before you plug it in" is a lot cheaper than replacing a lot of stuff just in case of people doing stupid stuff.
Also some hardware on networks is so fragile that anything sending weird packets to it can take it down (HP and Samsung I'm looking at you).
You are not that idiot the rule is for but in a large enough org there will be a few.
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Crazy policies like "you're not allowed control over the software that runs on your computer"
Hi.... these are not IT Decisions. These are security decisions.
I work in InfoSec. The IT department might not like these policies, But management has signed off on them with our
recommendation.
These policies are imposed even on members of the IT staff.
Even the sysadmins don't have Administrator-level access to their desktops or workstations or the ability to install software.
If they need something, they o
Re:If you thought enterprise IT was just software (Score:5, Insightful)
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In what universe does IT run the business? None, unless it's an IT company.
Re:If you thought enterprise IT was just software (Score:5, Interesting)
So if it has anything to do about computers they ask the IT guy even though they are so many different levels you can specialize in.
Not just computers. Anything with electricity and/or a sensor.
My first job I had a VP who needed a large corner office with lots of windows at the far end of the building. And she needed to be able to walk into it through the emergency exit next to the office, because she couldn't be asked to walk through the whole building. So we were asked to make the security work out so she could have her own private doorway. And we were not allowed to spend any money doing it. End result? We just disabled the alarm and security on that door.
Her second issue was that her big corner office at the far end of the building with lots of windows was too hot in the summer and too cold in the winter. Compounding this, she needed to have her door closed all the time, and sat nearly touching the window. Since she had a thermostat, she constantly adjusted it. Not realizing that it didn't do anything, because it was just there to gather zone temp information. IT would get a request every week or two to fix her thermostat, because her office was uncomfortable. Finally got approval to get the HVAC guys in, and they immediately pointed out that when the building was built, they cheaped out on the HVAC system and it didn't have capacity to cool the square footage of that wing. Given this new information, the VP continued to ask IT to fix her thermostat every few weeks.
Re:If you thought enterprise IT was just software (Score:4, Insightful)
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Re:If you thought enterprise IT was just software (Score:5, Insightful)
Since he describes himself as "the IT guy" I think this is very far from the enterprise, probably a jack-of-all-trades position in a small company. Since he switched from software development he probably thought of it as running operations keeping the production servers, clients and the network running, secure and up to date.
As a software engineer who is new to the IT side of things, I have to ask, what else have you learned about IT?
I never worked that position but... forget the I in IT. You're now the "tech guy", expect to deal with everything from conference phones, photocopiers, printers, the coffee machine, the vending machine, phones and tablets, basically everything the janitor won't touch. And even then expect to get roped in if the thermostat or window shutters aren't working properly to see if you have any tech tips. If you become a bigger organization you split out the server/client into ops and leave the rest for an infrastructure guy. If you become really big you split out the network from that again and put that into ops too. But until there's somebody else you can point to - and no, they think of you as the most qualified "tech" person - you're stuck with it.
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I was called out to fill the position in his absence. In fact, just to show how hard of a worker I was, I took extra effort (...) So what's the point in telling this story?? That no good deed goes unpunished.
You know, this could have been a success story if this was work duties you really wanted but didn't have the qualifications or experience for. Yeah, showing great aptitude for a job you don't want is a bad idea because at the end of the day the company is trying to solve a giant puzzle matching work with workers, if you're already a great fit for a missing piece why shuffle the tiles? If you want to move upwards you have to show the skills necessary for that position and could contribute more value there, n
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Re:If you thought enterprise IT was just software (Score:5, Insightful)
For a job on a fixed wage?
You seem a little bit out of touch so perhaps should not be so critical.
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I am so glad I moved to a specialized type of IT Work. There are some thing I miss about being the generalist and the sysadmin-in-charge of how it all runs, but i don't miss the constant stream of everything-electrical-is-my-problem. Some orgs have good policies and people and it's good to be the sysadmin there. If it wasn't for my last boss being such a jackass and control freak I may have stayed there.
but now--now I am in healthcare IT. It is it's own special sort of hell, but I don't have to work on ever
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My standard joke has been that everything with a power chord or a battery is my problem, except for the lights, but that doesn't even cover it. I've done everything from making sure there's equipment for the entertainment during our conferences, to making custom computer screen mounts for
Re: If you thought enterprise IT was just software (Score:4, Funny)
A power chord? You gonna be a rock star?
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I (half) joke that my unofficial title is "Electron Wrangler", since anything that that gets plugged in seems to become my responsibility. From desktop support, to liaison with vendors, central IT, & telecomm.
Never a dull moment.
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Check out the stories of "Bastard Operator from Hell" online.
Consider it training.
A System Administrator is not the same as an IT admin.
The former is a being with traces of blood in his caffeine stream, and the job requires an in-depth understanding of unfamiliar systems; how they do things, why, and how to make them work better than new. Making machines productive.
The latter requires skills in interfacing black boxes you have no idea what's doing underneath the hood with users who want them. Making humans productive.
Being able to smile is an IT admin asset. With a sysadmin, it's mor
EVERYTHING (Score:3)
Main things are;
- Laptops, PC, Phones (every brand)
- Printers
- Internet issues (yes with phones too)
- Moving anything electrical; PC's, desks, pritners, microwaves, fridges....
- fix anything hardware related; phones dead... fix it
- Security; prevent users from doing dumb shit like open bad emails... oh wait they did, now you have to recover their encrypted data
- cars; their car wont start.. oh your technical, you should know how to fix it...
oh so much more....
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Mind Reader! - they are so vague about an issue, provide no technical information, or errors that you have to put on your inspector gadget hat and try and work out what they say.
in essence, you are
an electrician
a removalist
a plumber
a garbage man
carpenter
metalsmith
genie
you are over worked, under paid, and over utilised!
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Certainly anything that uses electricity (I've been asked to fix a kettle once).
Anything related to anything that uses electricity (moving desks, because they have computers on them).
Etc.
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tell them that you will work with power after they make you union!
electricity (Score:3, Funny)
As a web developer, i had to take care of the electricy in the building as well. So basically, whenever there was a power outage, it was my fault. I had to upgrade the fuses in the building, because i figured they weren't strong enough.
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I had to upgrade the fuses in the building, because i figured they weren't strong enough.
*facepalm*
The fact you even said this is proof that you didn't have a single fucking clue about what you were doing. Which was setting yourself up for a hefty lawsuit and possibly criminal charges stemming from the fire you started.
Maybe the fire hasn't actually happened yet, but you've already set it up. Go read some basic info about fuses and then maybe you'll understand why you should be losing sleep over this.
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I had to upgrade the fuses in the building, because i figured they weren't strong enough.
*facepalm*
You have been trolled by IT. Little known job #32766, trolling, well...., everyone, without their knowledge.
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Re: electricity (Score:5, Funny)
Fuses are tricky. Just use a penny and pit the old dude back in. Works great. I work in fire insurance, btw.
The risk to turn on itself (Score:5, Insightful)
I've learned that, as the IT guy, I'm also the antibody of the corporation and my job is to prevent not just malware and viruses but also junk hardware from entering my business's system.
You know how some people have their immune system turn on themselves.
Some IT-departments becomes like that.
Instead of stopping malware and junk hardware they stop everything. It makes their job easier.
A good IT department tries to figure out what the person they stopped was trying to accomplish and tries to find a secure way of doing that.
Blocking everything would be like a janitor keeping everyone else out since maintenance gets easier that way.
While the method works for their immediate task the company cannot survive such measures.
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A good IT department tries to figure out what the person they stopped was trying to accomplish and tries to find a secure way of doing that.
This assume you have the resources to do that But when you are seen as a “cost factor” by higher manglement, you often keep running after fires to extinguish, so never mind evaluating new stuff...
IT is a black hole (Score:4, Insightful)
IT is a black hole where money goes but never returns a wise friend once told me. Development/Engineering makes a product. Sales sells it. CEO's,CFO's, COO's all know how to quantify that kind of stuff, but an in-house service like IT? Makes their heads spin. We're also the department that helps inept employees look not so inept.
Re:IT is a black hole (Score:5, Insightful)
Not so wise.
Imagine running a company without IT. Compete with typewriters, rotary phones, snail mail, and nothing but manual processes.
IT is the bedrock of every modern business. Without it, you might as well be Amish.
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Re:IT is a black hole (Score:5, Insightful)
Last time I was told "IT is just a cost center" I looked at the VP and asked where he heard that. When he responded with "Accounting" I pointed out that accounting was a cost center as well, heck even your management position is a cost center. I don't understand what IT being a cost center has to do with anything as everyone not in sales is a cost center.
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Imagine running a company without IT. Compete with typewriters, rotary phones, snail mail, and nothing but manual processes.
No more bleeping apparatus complaining about this or that, refusing to work at all (up and dies, maybe bluescreen, maybe give up the magic smoke), deciding on the spot it needs to do something different and you, stupid luser, can just bloody well wait until it is done (*cough* updates *cough*), or simply make all your well-trodden "I do this in this way" paths up and vanish into something Shiny! and New! so you never again can get the same result (ribbons, or any other of a long list of "updates", "improvem
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You can run a company without having an IT department. Outsource it, you will never regret it.
BOLDED response: ROFLMAO
Re: IT is a black hole (Score:5, Insightful)
Re:IT is a black hole (Score:5, Interesting)
Within the past six months? IT saved a hundred million dollar contract because we made an incredibly simple reporting portal. Think web version of Excel. Customer loved it. They did not want random Excel files with literally ten thousand VLOOKUPs every morning, which was the previous 'solution'. IT engineered a last minute audio-visual display for a very high name project. We bought and built something for a fraction the cost of leasing, and ended up using the very nice TVs afterwards to upgrade our conference rooms. We not only saved the company money on replacement, we turned a profit. IT facilitated selling stuff the company used to throw out. More money.
If your IT department is a financial black hole, either you don't get what they do or their head needs to be fired. They should always be earning their keep.
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Ask your "wise" friend:
1) How will Development/Engineering design their products without functioning computers, phones, and teleconference software?
2) How will Sales sell a product that Development & Engineering can't develop or engineer because their computers and communications systems don't work.
3) How will C*O's get their reports when their servers don't work (I know they'll say, "Cloud!" [for stupid reasons that make no sense]), their engineers are dead in the water (or inching along, at best), and
Avoiding Shelfware (Score:5, Interesting)
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My role in IT was to stop people buying hardware and software without thinking
I would argue buying hardware and software is part of the IT role. Even if it's end-user specific stuff it is the IT department who should vet and procure the software. Otherwise you end up with a clusterf***k of licenses and hardware requiring drivers that would be impossible to properly manage from an audit, security, or even desktop imaging point of view.
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Ahh, that is a new meaning of shelfware. It thought shelfware is what can be bought ready of "shelves" in the virtual stores, which is sually what you want, nothing too weird that will end up being a maintaince or use nightmare, only buy custom and rare things when it is absolutely necessary for the business, and ensure you have in-house expertise when you do.
With a wire (Score:2, Funny)
I once got into trouble, for saying something like, I suppose a kettle has a wire on it, that must be our responsibility as well.
ok it may have been fucking kettle.
Same advice as the others, but.. (Score:3)
You're going to see a lot of negative, bitter posts in here from guys who feel like they've been taken advantage of. I'm definitely one of them, but I won't bore you by parroting.
Are you assertive? If not, that might be the one thing others might not think to advise you one. Find some way of ensuring you are treated fairly for performing beyond your "normal" role. Ask the other employees whether your employer is known for being a tight-ass with money and funds for projects. Ask if they're justly rewarded when they take on extra tasks. What I've learned is don't just "assume" or "hope" that you'll be noticed for being a "team player". If you have more than 2-3 people tell you what you don't want to hear, get out, or at least clear it up with your boss NOW. You're not asking for a raise, you just want to be sure you're not bitter, stressed, and burned out in a year.
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Be clear on who did what (Score:3)
Most of today stuff has some "software" in it and "others" will try desperately to assign the "maintenance" of it to you.
Do not fall for it easily: For every bad equipment you have to "handle" state clearly who bought/authorized it and that you cannot support a defective unit.
Keep repeating it in every conversation/email.
Yes, you will be hated, but really, the alternative is worse.
(Alternative is: Being blamed for all crappy choices made by others)
IT is not simple anymore. Staff appropriately. (Score:3)
The problem with employers assuming they can still get away with a jack-of-all-trades "IT guy" position these days is the level of complexity and technical competence required to maintain systems properly. IT has fragmented down quite a bit, and one can make a career out of simply mastering IT security, and not ever even get into managing the other 90% of IT services.
Consider some of the most common services we run today in business. Desktops, servers, printers, switches, routers, email, internet, database, file/print/DNS/DHCP, along with SPAM filters, firewalls, IDS/IPS, A/V and anti-malware to help protect it all. And we haven't even touched virtualization or voice/chat services yet. Think you're gonna hire one IT person to do it all, or even find someone who holds a competent level of knowledge? Do you have only one doctor you see for anything and everything? No. Sure, a lot of those services you could hire the magical "cloud" to run to minimize IT staffing needs, but if you're cloud-adverse (which is becoming more and more of a valid stance), that may not be a viable option. If you run a local data center, now you're talking UPS sizing, generators, fire suppression, and physical security. Should the level-1 junior IT person be in charge ot DR/BCP planning for all IT services? Probably not.
IT should now be compared to the medical industry, where you have many specialists serving a compartmentalized field, due to complexity and skill required in each.. I'm not saying a small company needs to employ a staff of half a dozen specialists every time, but as the requirements list for IT services grows, so does the need for additional staff. Also, redundancy. Companies need to avoid the hit-by-a-bus scenario and ensure for every service the business relies on, you have primary and an alternate person named, and not merely on paper. Again, to compare to the medical industry, ongoing training is critical to maintaining competency.
TL; DR - Even for small business, IT today is not simple or easy. Employers cannot assume to get away with a jack-of-all-trades IT position.
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Actually, depending on what OS you are running, especially *nix, YES! I would expect that one IT guy can handle everything and I hire as many as I need to cover the size of my organization.
Even I can handle all that, and I'm basically a software guy. BTW, you forgot the most important part: backups.
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" Desktops, servers, printers, switches, routers, email, internet, database, file/print/DNS/DHCP, along with SPAM filters, firewalls, IDS/IPS, A/V and anti-malware to help protect it all. And we haven't even touched virtualization or voice/chat services yet. Think you're gonna hire one IT person to do it all, or even find someone who holds a competent level of knowledge?" ...Yes? At least for a small-medium org that isn't in the IT sector itself. I do all those things except voice/chat, and also some development work. By the way, you forgot backup and disaster recovery planning. There is a market for people who are competent generalists. Not necessarily experts in any given niche, but with a well-rounded understanding a many different technologies, how they fit together, and how they fit into the organization.
Ever wonder why we hear of so many insecure systems and security breaches happening across many different levels of business? It likely has something to do with the expired mentality that a one-man-band can maintain that level of complexity with an adequate level of proficiency.
Aside from putting all of it in the proverbial cloud (which has also been proven to be rather horrible when it comes to maintaining security), the level of complexity surrounding the average IT environment these days tends to deman
Here's my list of lesser known roles (Score:5, Funny)
- maintaining a high-traffic quake 3 arena server on company Hardware without anyone noticing
- coming up with elaborate and well worded excuses as to why I don't have time to set up and maintain MS Office 365 and it's groupware mess and have them let the intern/media-communications do it (the poor fellows)
- explaining for the n-th time to the utterly clueless online team and the consultant PMs what the difference between a client and a server is, why versioning is important, that it's not *my* versioning but *our* versioning, why ci is a good idea, why manual ftp and working directly on live is a bad idea
- stareing, day in and day out with awe and amazement at the ultimate shitfest that is WordPresses application architecture and wondering how we as a human race even got this far ... That's just from the top of my head.
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- stareing, day in and day out with awe and amazement at the ultimate shitfest that is WordPresses application architecture and wondering how we as a human race even got this far ... That's just from the top of my head.
How I envy you for the days when Wordpress seemed daunting.
Alas, Magento2 has crossed my path and I felt my youthful innocense torn away.
Procedural Garbage (Score:2)
WordPress is a fork of a project written in PHP 3. It's purely procedural, as PHP did not support classes or object-oriented programming at that time. There are lots of over-engineered piles of crap in the world, and the ones written in PHP are a special hell indeed, but at least from an architectural standpoint I sincerely hope that WordPress stands in a category of its own.
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- stareing, day in and day out with awe and amazement at the ultimate shitfest that is WordPresses application architecture and wondering how we as a human race even got this far ... That's just from the top of my head.
Low barrier to entry. They could get something up and running within a week and spend the rest of their lives making money trying to fix it.
If it has a plug on it ... (Score:3)
Whether it is the brand new cabinet of AI or the CIO's daughter's piece of crap bought off eBay. Or, depending on the size of the organisation, any other random piece of electronics owned by any staff member.
Software licensing (Score:2)
website white/blacklisting; corporate VPN setup, maintenance and wide deployment; machine (hard and and software) assignment, maintenance, violation-management and whatnot; support system setup provisioning and maintenance (ERPs, accounting, time-tracking...); version-control/website/applicational/db/issue-tracking hosting setup, maintenance and management; and the most common and cumbersome of all - wired and wireless network management for internal, external, transient and development usage. Good luck wit
Explaining Bitcoin (Score:2)
Until the owner of the business comes to you asking about Bitcoin, you aint seen nothing. Especially when you tell your colleagues how much you made this last quarter (before it crashed again) and you get the "I asked you about this and you said not to worry about it" comment...
So yes, apparently IT is also good for dispensing financial advice now too.
Depends how you want to break it up... (Score:2)
You have, at the broadest level, physical and virtual. Physical people deal with things like servers, switches, copiers, phones, etc. Virtual people deal with things like software support, development, databases, etc. Generally, organizations are aligned with three broad buckets: Development, Infrastructure, and Support. Security is a role as well, but many organizations place security outside of the broader IT organization.
If you want to have structured rigidity to your role (ie, not asked to do things you
Accounting.... (Score:2)
I never knew I would go into IT in order to become an accountant, calculating depreciation schedules and providing chargeback/showback charts to "internal customers."
And I'm not some middle-management drone....
If it is plugged in, networked or on the floor... (Score:3)
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'Fresh Hell'? (Score:3)
Oh no, they are arguing with a phone vendor, boo hoo.
In the wake of the dot-com burst, the company I had been working at (well as much 'working' as college kids actually did at dot com startups) dissolved, so I found myself with the only job I could find, IT intern at the research site of an industrial equipment manufacturer. It paid barely more than minmum wage and capped my hours to 20 a week.
The first day I was informed that they consider IT a part of facilities, so I would report to their director of facilities, and I was in fact *the* IT department. This seemed ok. They showed me to where I should sit, and it was a rickety table and cheap hard plastic chair in the closet with a rack of servers, a rack of telephony equipment, and bits of the HVAC control system around.
The next day I went to ask for my work assignment and the facilities director wasn't there. A few hours later I was informed that they had fired him, and I was assuming the role of facilities. I asked if I could use his now empty office and was told no, those were only for director level executives, so I went through my tenure in the closet, not even allowed to use any of the empty offices or cubicles. But the fun had not yet begun.
I quickly learned that the company had one rule: never ever ever call a vendor, even if under warranty. My first lesson was when they brought me in to look at some piece of industrial equipment used on factory floors for something or another. There was a computer attached saying that there was a fault in the equipment, and so the equipment would not run. After double checking the computer I said as near as I could tell, that the fault was legitimate, and we should call the manufacturer for guidance. I was informed we shouldn't do that, and I should try to diagnose the equipment myself. So I grabbed an oscilloscope and an ohmmeter and went about effectively trying to reverse engineer the monitoring circuitry of a broken whatever the hell it was. I did actually find an open in a fairly standard component, and said we could buy a new one for a couple dollars and see if that worked, was asked if I could repair it, so broke it's casing open and soldered it and the equipment actually worked.
Another time the HVAC stopped working, and they asked me to dig into that. Fortunately there was some sort of locked down monitoring implementation and we had to call the vendor, who informed us that it would have been against our contract to even *try* to fix it.
The last notable event along those lines came as one day the security system was emitting a little chirp every 5 minutes and had a fault light. They asked me to look at it, but knowing that I had no idea how to approach it and that a mistake could incur a hefty false alarm fine from the city, I refused. Ultimately some VP said 'fine, let me see'. Within 10 minutes of him 'seeing', the full alarm went off, and within 2 minutes two fire trucks and 3 police cars arrived and the company had to pay a large false alarm fine (for residential, there's leeway, but corporate alarm are treated a bit more strictly).
Thankfully it only took about 3 months of working there before I found a better job.
You have more weird jobs at smaller companies.... (Score:5, Interesting)
I've done I.T. for everything from "running out of a large garage" type businesses to mid size companies with multiple offices.
I'd have to say the weirdest variety of job expectations were at the smallest places. When you're the only I.T. guy hired full-time at a small business, you're immediately viewed as one of the "smart guys" who surely knows how to do X, Y and Z that people want to do - regardless of if it has much of anything to do with computers.
The weirdest tasks of all had to be when I applied for a job in the local newspaper for a Macintosh tech for a small start-up business that wanted to refurbish older Macs and PCs to resell in daycare settings and secondarily to the public as "great first computers for small kids". I was unemployed at the time and needed to make the house and car payment, so wasn't being too selective. It turned out, the guy running this business came up with the idea because he already owned a number of daycare centers, as well as other rental property. He was a long time fan of Apple Macs, even though he wasn't that great at using them. (He was your typical older guy who attended those monthly users' group meetings held at the local library and knew just enough to be dangerous.) One of the interesting features of his house was this HUGE multi-bay garage built into the back side of a hill. He put about 6 rows of shelving units in part of it, where he collected up old, obsolete Macs that area schools, the local newspaper and others wanted to get rid of. He'd drive his van out to one of these places every so often with a trailer attached, and bring back 25 to 50 of the machines at a time.
The rest of this garage was stuffed full with other odds and ends that looked like a scene from one of those "American Pickers" episodes on TV. He had tool and die equipment (as he said he used to work in that field years back), a huge collection of paint cans of various colors (probably whatever was left when his rentals needed repainting), a lot of miscellaneous hardware like chains, bolts, hooks, and several vehicles including an older car with less than 500 miles on it, sitting under a cover.
Right away, this guy was maddening to work for. He insisted that I punch in and out on this old time clock he had sitting in the back on a desk. It was one of those green metal analog clocks where you had to line up the paper time card just right and press the big steel button on top to stamp your time on it. And as it was as ancient as most other junk in his garage, the clock often stopped -- so you had to make sure it was set right before punching your card. And the time it printed was barely legible either. I was supposed to be refurbishing these old Macs, putting collections of kids' games and learning programs on them, and tagging them with price sheets that told you exactly what the computer's configuration was. In reality, I'd get one or two finished only to find the hard drives were dying and they'd only boot correctly every other time. Then, I had to dig through a collection of used hard drives he kept around to try to find one that worked well enough so it would hold the information in a stable manner. Every so often, he'd come around trying to micro-manage my work and scold me about something or other I should be doing, in his opinion, in order to work faster.
At some point, he figured out I knew how to do things like update web sites, so he'd regularly pull me away from what I was doing to come up to his office in the main part of the house. There, he'd have me update his daycare center web site or upload photos and edit descriptions of his rental homes, or edit listings on his personal .Mac web page trying to sell some of those nuts, bolts and chains he had around.
In the winter months, he had this wood burning furnace contraption he built to heat the garage. So I had the task of tending the fire in it and adding logs to it regularly each day.
Eventually, he decided to try to sell a bunch of these computers at a computer show at an area
Other duties as assigned (Score:2)
Supporting company cell phones, unloading boxes of paper, moving furniture (tip: invest in some of those "moving men" things that you put on the feet).
If it had a wire ... (Score:2)
... it was in my scope of work.
I was a one-man show for my 25 year career and I had the pbx, electrical installations, overhead paging system, smart phone/tablet issues, including negotiating contracts, moving furniture, moving boxes, taking possession of anything that had a wire or was unusual, fixing computers at each manager's home ...
I also had my day job as Technology Administrator -- all the stuff a network administrator and systems analyst would do.
Anything that uses electricity, apparently (Score:2)
Re: (Score:2)
First Aid and Safety. (Score:2)
In high-school I got certified in life guarding. I took a few Red Cross classes on CPR, general first aid and safety, and of course life guarding.
Fast forward to 20 years of being expired on all my certs, pudgy, and in no way fit to be a lifeguard - the H.R. department called me up to the big conference room to help them get some slides on the displays so they could teach those who showed up to the presentation about using the new A.E.D. The H.R. department was fumbling - badly - with everything to do wi
Depends (Score:2)
Really, the precise role of any position within the IT department, and indeed the role of the IT department as a whole, depends a fair bit on the company you work for. I've seen companies where most employees were fairly technical, and basic helpdesk support was rare. I've seen companies where most employees were supposed to be extremely technical, but people still needed help logging into their computers on an almost daily basis. I've seen companies where the IT department is largely about development an
Furniture Mover (Score:2)
Software Engineer (Score:2)
Dear Software Engineer,
while the label might indicate that you are only responsible for software and the other layers do not need to concern you, this is not true for real software engineers, as the design and selection of hardware (execution environments, networking etc.) is also part of your job description. You are often not an operator, but you need to think about operation as well. In the first year of your studies, you might learned all the stuff which is relevant for operations on a basic level. Also
Plumbing (Score:2)
I suppose at least that makes it an I pee address, but jokes aside it happened because we are seen as "techie" types so better at dealing with machinery and infrastructure than a receptionist.
Cleaning out storage closets... (Score:2)
Re: (Score:2)
That's to your advantage; if they did know, they'd kick your flat bony cyclist's ass to the curb.
As a contractor, I get called in to solve problems. Once the job and/or contract is done, my "flat bony cyclist's ass" gets kicked to the curb anyway.
Re: (Score:2)
1-800-GOT-JUNK can solve that.
I was unaware that 1-800-GOT-JUNK provided certificate of destruction for hard drives.
I.T. Hell (Score:4, Interesting)
In addition to handling all software and hardware installation and support we are supposedly supposed to know every employee's role so that we can do their jobs for them. It never ceases to amaze me how many people think it's my job to do a vlookup or setup fuel routing solutions. Apparently we don't require our employees to know a damn thing, just push it to the I.T. department to get it done....in a company with 1,000+ employees and an I.T. staff of 5.
Notice I didn't say that we purchase software. No no....that would mean that we're involved in that process. Instead some other department purchases the software and then notifies IT after the fact. It doesn't matter if it will work with existing hardware/software because the software salesman said it will work just fine. And salesmen never lie.
Some days I think I would rather flip burgers for a living.
Shooting nekkid chix (Score:4, Informative)
I was the web/IT guy for an adult photography company. This company used to take test poloroids of in-coming models, to shop them around to the publishers, to determine if any of the publishers wanted the model to be featured in a layout. Now comes the advent of the digital camera, which would allow these test shots to be disseminated faster, and with less complications. So, being the IT guy, I'm tasked with working the digital camera, taking pictures of naked women in various poses, which jump-started a sideline business of being a nude (the girls, not me) photographer.
And fueling a major portion of my sex life.
Re:It was you being stupid (Score:5, Insightful)
What you did was not a "lesser-known role" of IT department, it was doing something completely outside of your job role.
Your employer should have asked legal department to do the legal work for dealing with defective purchase. If your employer bought an office chair that broke, would you get involved also? How about defective air conditioner? Or a defective TV? Would you get involved because the TV was "internet enabled"?
If conference phone should be supported by IT, *you* should be the one sourcing and buying it. The IT dept has no input in the purchase, then it has no role when the purchase went bad.
If the vendor claimed that the internet TV was not working due to a deficiency in the corporate network, then yeah, I'd imagine that IT would be involved in proving that the network was not the problem. Which is likely the same argument that the phone vendor is making. "Your firewall is not allowing SIP transit", or "your ISP connection is too unstable for reliable VOIP calls" or some such excuse. If the phones were completely DOA out of the box, I doubt the vendor would be putting up a fight.
In any case, if I went to my company's legal department to dispute a small $1500 purchase, they'd put it on the bottom of their pile of work and get around to looking at it in a few years.
Re: (Score:2)
At least you'll have developed an immunity to that vendor.
Mind you, some vendors don't care. We had a run of defective hard drives in some HP/Compaq PCs bought from one of our preferred vendors. They came back with new hard drives, but no Windows 95. I rang and asked why they weren't returned to the state they were in when originally supplied (i.e. with a working installation of W95), and they said that HP weren't paying them to re-install Windows along with the new hard drive. I suggested that we, as one o
Re:It was you being stupid (Score:4, Interesting)
I was/am that guy, and while much of what you say has merit there is a bonus; my work ethic has exposed me to virtually every system out there and because I took responsibility for it, I've had to become a passable expert in it. This has tremendously increased my worth in a field where the only way to make the big bucks is to jump ship. Several times.
That obviously doesn't apply to someone who doesn't want to play that game, so take it for what it's worth.