Repair Computer, Repurchase OS? 453
Posted
by
Cliff
from the doesn't-sound-fair-does-it dept.
from the doesn't-sound-fair-does-it dept.
An anonymous reader asks: "Recently, I have been bit by a computer repair on an e-Machines computer that involved a system board replacement. Though this was strictly a repair, not an upgrade, neither MS or e-Machines will provide for activation of the system. Why should a user have to purchase another copy of XP after repairing a computer? The system board is listed on the e-Machines website, but costs 4x what an off-the-shelf board with the same chip-set/capabilities costs, and furthermore is not actually available. The e-Machines rep even said repurchasing XP was my only option. This seems to me patently unfair and of questionable legality. Is it possible that there are enough disgruntled consumers bit by this problem to generate a class-action lawsuit?"
eMachines (Score:2, Interesting)
I know two people who lost their power supplies within a couple of weeks of each other. In one case, the failure of the power supply apparently wiped out the motherboard and in the other case, the failur eof the power supply appears to have wiped out the CPU.
I'm not at all sure that it is worth replacing the motherboard or CPU.
I appreaciate learning this because it certainly increases the cost of getting it back up and running.
Re:Not an activation issue (Score:4, Interesting)
Vis-a-vis the licensing, Microsoft can blow it out their ass. You purchase a license to run Windows XP when you buy the system, meaning you've paid money to Microsoft. Microsoft can throw all the legalese garbage into the EULA that they like and a court will tell them just where to stick it if they try going after someone doing what I just described above.
In the shop I used to work at... (Score:1, Interesting)
Then I'd install an activation crack and be done with it.
I'm not going to spend 2 hours on hold for Microsoft to BS me about how I, as a repair technician, have to tell a customer that they, microsoft, lied and misled them.
I COULD just hand the PC to the customer and tell them they need to activate it with Microsoft, which is their responsability which technically it is. But they will come right back, like a scared animal, and start complaining about how they got assrammed without lube by MS. Or worse, they'll take their anger out on me.
Either way, I get fucked, MS gets money.
Is it a violation of the TOS? Well, here's a question; If a company sells a software package with an EULA, and that EULA states they have the right to install it on any PC or have repairs done to it by a authorized repair center with OEM hardware, and then they don't fallow through on that then technically, they are in violation of their own EULA. If Microsoft is in violation of their own software contract for failure to ensure the software can be installed, then this customer is owed some form of remedy. I realize that and work a bypass.
Am I violating the TOS? You better believe I am, but I'm also covering Microsofts scrawny ass. I'm doing everyone a favor.
They can call me up later when they do a restoration or reinstall themselves and run into the same problem, then they can connect up with microsoft and a Microsoft representantive can get yelled at and more importantly, Microsoft can look bad. That way the ass-chewing goes to the proper people with the power to do somethnig about it.
I'v got a bottom line to uphold and it's hard enough in the world of disposable PC's to make a living doing repairs; you've got to be at the top of your game. I'm not going to start telling customers "hey, the $200 work on a $600 PC is done, I attempted an OS reinstall and it turns out Microsoft has decided that you need to repurchase the OS for another $200". That's rediculous.
For the record, you'd better believe I'v refused to do installs of pirated copies of windows. I'v get people coming upto me all the time and asking if I can use this CD-key here, on this piece of paper, to do it then hand the computer back to them. That always turns into a mess; I require either the holographic sticker or booklet with CD-key. It's when they have that and it still doesn't work I begin having problems.
Re:You are screwed.. (Score:2, Interesting)
Re:Easy compared to what? (Score:3, Interesting)
Inevitable solution? (Other than decent backups) simply use a pirated copy and WGA crack. A sad state of affairs indeed.
Re:Easy compared to what? (Score:3, Interesting)
The moral of the story: steal Windows.
It's not worth the money anyway.
But it's a funny world we live in, where stealing seems to bring you elss trouble than buying - and that's leaving money out of the equation.
I mean, really... if you buy Windows, you didn't really buy it as such. You bought a license to use it on one computer under the exact conditions provided by Microsoft, take it or leave it.
If you steal it, however... why, you don't have a worry in your life (BSA is not all-powerful, after all) - not only do you steal a license, but you steal so much that you can disregard the license altogether. Hey, you stole it, you might as well steal all the way.
Which only goes to prove: if you know something about computers, one way or the other, you'll stop paying for software.
Re:Easy compared to what? (Score:2, Interesting)
I've come to the point where I consider paying for multimedia and software an altruistic act. I'll pay for software or music if I feel I should support whoever is getting that money. So I still pay for some shareware, and purchase content from the artists. But that's pretty much it.
Re:The customer chose to use products. (Score:1, Interesting)
Er, doesn't the phrase "Hi, I'm a Mac" sound familiar to you?
Solution: Windows 2000. (Score:2, Interesting)
So, in conclusion, I remain steadfast in my resolution to never buy another Microsoft operating system. And surely copies of Windows 2000 are still available on eBay, or elsewhere.
Also, you may want to start experimenting with using Linux. I'm using it more and more often these days, as I learn its capabilities. So I would recommend downloading a Knoppix Linux image, burning it to a CD-R or DVD+R, booting it up via CD/DVD drive, and playing with that. It will not affect any of the data stored on your PC (unless you direct it to).